Customer Relations Representative - Northborough, MA
Northborough, MA
| Employer: | Renewal by Andersen |
| Category: | Customer Service |
| Job Type: | Full Time |
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Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations. Top-to-bottom expertise Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes." A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details - WHAT YOU'LL BE DOING - THE ROLE - Make outbound calls to customers via company-provided methodology - Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy - Enter all information from the conversation into Enabled swiftly and accurately - Partner with Customer Relations Lead and Inside Sales Coaches for questions or escalated customer situations - Meet activity targets including inbound calls taken and outbound calls made on a daily basis. - Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior - Attend weekly team meeting WHAT YOU BRING - THE PERSON - Excellent oral and written communication skills. - Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance. - Ability to work independently and as an active team member. - Flexibility and demonstrated ability to adapt well in a changing environment. - Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge. - High School Diploma or equivalent preferred - Minimum 2 years of Call Center Experience specifically in Customer Care/Customer Service Required WHAT'S IN IT FOR YOU - THE BENEFITS - Medical Insurance - Flexible Spending Account (FSA) - Health Savings Account (HSA) - Telehealth: 24/7 access to physicians - Personal Health Advocate - Prescription drug Insurance - Dental Insurance - Vision Insurance - Life Insurance / AD&D $50,000 Paid Coverage - Additional Voluntary Employee & Spousal life insurance - Short-term disability Insurance (STD) - Long-term disability Insurance (LTD) - Parental Leave - Voluntary Critical Illness Insurance - Voluntary Accident Insurance - Teammate Assistance Plan - Paid Volunteer Time - 401k with 50% match up to 6% of your annual pay - Tuition Reimbursement Pay: $45,000 - $60,000 a year Compensation is a mix between base and bonus Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. | |