Mail Document Supervisor

Carrollton, TX

Employer:	Community Choice Financial Family of Brands
Category:	Management
Job Type:	Full Time
Description
Overview Mail Document Supervisor Carrollton, TX (on-site) The Community Choice Financial® Family of Brands is currently seeking a Mail Document Supervisor. The Mail Document Supervisor will be responsible for overseeing and managing all aspects of Community Choice Financial's mail correspondence operations at the Corporate Office in Carrollton, TX. This role involves leading a team to ensure efficient handling of inbound/outbound mail, implementing, and maintaining tracking systems, enforcing risk and security measures, generating reports, and overseeing general management and organization of the mailroom. Essential Responsibilities Team Leadership and Operations Management Supervise and train mailroom staff Develop and implement standard operating procedures (SOPs) Oversee daily operations of inbound and outbound mail processing Ensure compliance with PII regulations and security protocols Manage relationships with couriers and postal services Process Optimization and Quality Control Continuously improve mailroom efficiency and accuracy Implement and maintain digital workflow systems (e.g., SharePoint) Oversee reconciliation processes and chain of custody procedures. Manage inventory of mailroom supplies and equipment Risk Management and Security Develop and maintain emergency response and business continuity plans. Oversee suspicious mail handling procedures. Manage surveillance systems and security protocols. Reporting and Analytics Generate and analyze reports on mail volume, costs, and types Identify and implement optimization opportunities. Provide regular updates to leadership on mailroom performance. Compliance and Auditing Ensure adherence to company policies and regulatory requirements. Prepare for and assist with audits related to mail operations. Maintain accurate records for all mail transactions. Maintain a full-time work schedule with regular, in-person attendance during normal business hours, at a minimum, 40 hours per week. Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard. Minimum Qualifications Bachelor's degree in Business Administration or related field preferred; High school diploma with extensive relevant experience required 3-5 years of supervisory experience in mailroom operations or similar administrative role Strong leadership and team management skills Excellent organizational and problem-solving abilities Proficiency in Microsoft Office suite and mailroom management software Experience with process improvement and lean methodologies Knowledge of USPS regulations and other courier services Understanding of data privacy laws and information security practices Ability to maintain confidentiality. Self-starter Ability to work in a fast-paced environment and manage multiple priorities Excellent communication and interpersonal skills What We Offer Our Benefits Include* A comprehensive new hire training program designed to help set you up for success Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development Professional Development and Mentor Programs plus Ongoing Training Resources Multiple coverage levels for Medical, Dental, & Vision Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more Traditional 401(k) and Roth 401(k) with Company match Options for Flexible Spending Accounts and Health Savings Accounts Basic and AD&D Life Insurance Optional pet insurance Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) Performance-based career advancement Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. Our Commitment to Diversity, Inclusion & Belonging* Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. Our Workplace Awards and Recognition We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. About Us Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer. #INDCORP

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Mail Document Supervisor

Carrollton, TX

Description