Sr Technical Support Professional
Plymouth, MN
| Employer: | Honeywell |
| Category: | Customer Service |
Description | |
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RESPONSIBILITIES: Provides guidance and support to the day-to-day operations of the Technical Support function Honeywell's Alerton BMS projects in the United States. Determines project completion timelines, monitors project progress to ensure in alignment with her established timelines and updates the client and Honeywell senior management on her team's progress. Guides the work of field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging electro/mechanical equipment, computer systems, and/or software. Utilizes client and team feedback as well as feedback in connection with the design, reliability, and maintenance problems encountered in the field to advise Honeywell software engineering and product development personnel regarding ways to improve future product offerings. Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software. Report design, reliability and maintenance problems or bugs to design engineering/software engineering. Provide support to customer/users where the product is highly technical or sophisticated in nature. Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills. Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application. Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation. ADDITIONAL INFORMATION: Job Site: Plymouth, MN 40 hours/week Eligible for Employee Referral Program: $1500 If offered employment must have legal right to work in U.S. EOE. YOU MUST HAVE: Qualified applicants must have a Bachelor's degree or foreign equivalent in Electronic Engineering, Computer Science, or a related field, and five (5) years of Building Automation System/Building Management System experience. Must possess four (4) years of experience in the following: installing, commissioning, servicing, and troubleshooting building controls products; Networks; BACnet, TCP/IP, Routers, and Switches; in the building controls industry (HVAC, BAS); and ModBus. Must possess two (2) years of experience in the following: Niagara Framework; and Microsoft Office skills. Up to 5% domestic travel required. Telecommuting permitted up to two (2) times per week. Additional Information
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. | |