Merchandise Assistant

New York, NY

Employer:	Macy's
Category:	Retail
Job Type:	Full Time
Description
Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The Merchant Operations & Omni Support Assistant provides operational support to stores and Omni teams by managing various functions, including customer service support, digital responses, learning and development, expense payables, and e-form communication. The assistant focuses on driving sales through effective support of these processes. What You Will Do Manage Customer Service Support: Utilize systems to process and manage all customer service requests. Review and process responses for customer service inquiries. Provide weekly updates to each Omni-Buying office and share monthly customer service responses. Partner with vendors by providing monthly recap reviews. Create, maintain, and update a spreadsheet tracking customer service responses. Collaborate with Omni to adjust assortments based on field data. Support the Store Team by monitoring Viva Engage and responding as needed. Act as a liaison for store issues, communicating with Omni Central and responding as needed. Communicate Redbox requirements to vendors on a quarterly basis. Serve as a liaison for Learning and Education, interacting with vendors to gather product information for the Jewelry Education Team. Handle data entry related to jewelry iPads. Coordinate in-store training sessions with stores, the Jewelry Education team, and vendor partners. Oversee special projects for the omni-operations team. Partner with the Sr. Manager of Jewelry to support the fine jewelry and watch repair process. Assist the Special Order and Repair team as needed. Build strong relationships with vendor partners and maintain updated contact information. Meet deadlines while working independently and collaboratively. Communicate clearly and concisely across internal and external channels, Maintain regular, dependable attendance and punctuality. Skills You Will Need Customer Service Management: Ability to efficiently process and manage customer service requests, review and analyze responses, and communicate updates to relevant teams. Vendor Partnership: Strong collaboration skills to maintain vendor relationships, provide monthly reviews, and communicate requirements effectively. Data Management & Analysis: Proficiency in creating, maintaining, and updating spreadsheets, tracking customer service data, and analyzing field data to adjust assortments. Communication Skills: Clear and concise written and verbal communication, able to present information in small groups and across internal and external teams. Collaboration & Liaison: Serve as a liaison between store teams, Omni Central, and vendors, ensuring effective communication and coordination. Organizational Skills: Ability to manage multiple tasks, prioritize projects, and meet deadlines while maintaining strong attention to detail. Technical Proficiency: Strong command of MS Office, Word, and Excel for data entry, analysis, and documentation. Independent Problem-Solving: Ability to work independently with minimal supervision, demonstrating strong reasoning and problem-solving skills. Adaptability: Flexibility to adjust to the dynamic nature of the role and manage a variety of tasks and processes. Attention to Detail: Focus on accuracy in data entry and project coordination, including jewelry iPad data and customer service tracking. Who You Are Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way. Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision and the ability to distinguish color. Able to work a flexible schedule based on department and company needs. What We Can Offer You An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development 8 paid holidays Paid Time Off (first year prorated depending on start date) Tuition reimbursement program Guild education benefit funds 100% of tuition, books, and fees in designated programs Colleague Resource Groups (CRGs) and give-back/volunteer opportunities Empowerment and autonomy to perform impactful work with tangible results About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. MERCH00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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Merchandise Assistant

New York, NY

Description