Principal, Warranty Program Manager
Vacancy has expired
New York, NY
| Employer: | Macy's |
| Category: | Retail |
| Job Type: | Full Time |
Description | |
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Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The Director, WNM Program Manager ("Program Manager") will oversee and manage the Macy's WorryNoMore™ (WNM) Protection Plan Program and will be responsible for ensuring the overall success, including strategic growth, operational excellence that delivers a best-in-class customer experience while simplifying the complexities of an insurance backed service contract program. The Program Manager will coordinate with cross functional teams and external partners to deliver a high performing profitable business to Macy's. The Program Manager is responsible for the development, implementation, and management of WNM care & protection plans supporting relevant categories. This role requires strategic thinking, excellent leadership, and a deep understanding of customer needs to ensure the highest level of service and satisfaction. The Program Manager will work closely with various departments to align WNM plans with the company's overall business strategy and objectives, and perform other duties as assigned. The ideal candidate is a strategic and analytical leader with a proven track record in developing and managing customer-centric care and protection plans. They possess strong financial acumen, excellent negotiation skills, and the ability to lead and mentor a high-performing team while fostering a collaborative and customer-centric culture. With exceptional program management and communication skills, they will ensure the plans are competitive, innovative, and aligned with company goals. The candidate will effectively collaborate with various departments, handle escalated issues, and continuously improve plan features based on market trends and customer feedback. What You Will Do
Skills You Will Need Strategic and Analytical Thinking: Ability to develop and implement long-term strategies aligned with company goals and market trends, analyze market data, customer feedback, and program performance for data-driven decisions and continuous improvement. Leadership and Collaboration: Proven ability to lead, mentor, and develop a high-performing team, fostering a collaborative and customer-centric culture, and effectively collaborating with various departments and stakeholders to ensure alignment and integration of plans. Customer Service Orientation and Innovation: Deep understanding of customer needs with the ability to design innovative, customer-centric programs that enhance the customer experience, and adapt to changing market conditions and company goals. Program and Project Management: Strong skills in managing and overseeing programs and projects, including planning, implementation, monitoring, and evaluation to ensure efficiency, effectiveness, and timely completion. Communication and Relationship Management: Excellent verbal and written communication skills to convey the value and benefits of WNM plans to stakeholders and customers, along with strong relationship management skills to secure strong performance with vendors and service providers. Who You Are
What We Can Offer You
About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. | |