Bloomingdale's Digital Customer Care Specialist, Hybrid Flex Late shift with weekends
Tampa, FL
| Employer: | Macy's |
| Category: | Customer Service |
| Job Type: | Contractor |
Description | |
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Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Class Start Date is Monday - 9/23/24 Job Overview The Bloomingdale's Digital Customer Care Specialist engages with an upscale client base, creating outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals. They communicate with customers via telephone and email regarding selling and service-related inquiries, place orders, engage in suggestive selling, and solve problems. Additionally, they collaborate with stores, carriers, distribution centers, and executives to deliver an omnichannel experience and perform other duties as assigned. What You Will Do
Skills You Will Need Customer Service Excellence: Demonstrated ability to address escalated customer inquiries promptly and effectively, ensuring resolution and satisfaction. Communication: Excellent verbal and written communication skills for interacting with customers, drafting detailed correspondence, and presenting findings. Problem-Solving: Strong problem-solving abilities to collect data, analyze situations, and propose effective solutions. Analytical Skills: Proficiency in collecting and analyzing data to track trends, identify opportunities, and make data-driven decisions. Collaboration: Ability to collaborate with internal teams, including Escalation Leads, to minimize and manage escalations effectively. Attention to Detail: High level of attention to detail for composing accurate reports, interpreting instructions, and managing multiple priorities. Regulatory Knowledge: Experience with credit services and familiarity with regulatory or government agencies such as the CFPB/BBB is advantageous. Self-Motivation: Self-motivated and driven individual with a strong work ethic and the ability to work independently or collaboratively. Deadline Management: Ability to manage multiple priorities and meet deadlines consistently in a dynamic work environment. Who You Are
What We Can Offer You
About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. CALL00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. | |