Director, Chief of Staff
Harrison, NY
| Employer: | Mastercard |
| Category: | Management |
| Job Type: | Full Time |
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Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Title and Summary Director, Chief of Staff The Digital Transformation (DT) team is looking for a Director, Chief of Staff to support the EVP Digital Transformation and her leadership team to ensure efficient operations, drive alignment and enable decision making. The Digital Transformation team's mission is to empower Mastercard to optimize and realize the full potential of its solutions, including monetizing the value we deliver. The Digital Transformation team works alongside the product and engineering teams focused on strategy, governance, data & analytics, optimization, commercialization, distribution and Fintechs. Role In this role you will report directly into the EVP Digital Transformation and work alongside herself and the leadership team on multiple initiatives. • Support the execution of the DT strategic priorities by collaborating closely with business leads and across Core Payments and the larger Mastercard organization (e.g. Services, CNPF, Regional teams, Finance, P&C, Communications, Marketing, TECH, Legal) • Develop executive presentations and messaging for internal audiences (e.g. Quarterly Business Reviews, Governance meetings, business updates, Teams Channel, Monthly Newsletter); facilitate transparent and effective communication across the organization. • Shape external-facing narratives with strong analytic support and product knowledge • Manage and coordinate regular engagements on Digital Transformation priorities between the global Digital Transformation team and the Regional Core Payment teams. • Drive business reporting ensuring operational excellence including coordinating updates into Core Payments QOR, Earnings, and other Investor Relations activities; identify insights and make meaningful recommendations as needed • Lead implementation of employee communication and engagement initiatives (e.g. Monthly All Hands meetings, Weekly Directs meetings, Leadership offsites, Community engagement, etc.); partner with P&C team to support Diversity and inclusion initiatives • Tackle complex business problems with limited definition and uncover root causes, develop solutions, and translate into specific recommendations for action • Lead and manage cross-functional projects, ensuring timely execution of key objectives About You: • Proven experience in executive/leadership communications and business reporting, translating strategies to execution plans • Excellent writing skills, ability to "storyboard" and develop visually compelling presentations with clear logic and structure • Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment • Intellectually curious with entrepreneurial attitude and a results-driven mindset • Ability to influence with authority - anticipate and proactively address issues that may arise • Trusted partner who can manage sensitive information and maintain confidentiality; ability to understand unspoken sensitivities and exercise absolute discretion is a must • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment • Strong interpersonal and communication skills, and ability to build relationships and interact effectively with individuals at all levels • Experience in financial services and digital payments with an understanding of competitive offerings and industry trends is a plus • A passion to achieve and excel, fluent in English and a good sense of humor Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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