Service Technician
Waukesha, WI
| Employer: | Renewal by Andersen |
| Category: | Installation - Maint - Repair |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? As the world's leader, we offer window installers the chance to work on higher profile projects that maximize their skills and expertise. A reputation that stands apart We've long understood that a quality experience is in the details. All of the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation-which is why we don't just take pride in our installers, we celebrate them. Top-to-bottom expertise Our installers are technicians - but they are also customer service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide assurance. A legacy of innovation Success can't afford to stand still. We turn to our installers for insights and ideas about product performance, construction and other information that can help us grow stronger together. Job Details Key Responsibilities: Service and repair previously installed windows & doors (sashes, screens, locks, units, woodwork, etc.) Analyze problems and come up with solutions independently, with the Service team, and our customers Determine and follow through on corrective action that is efficient and cost effective Maintain customer satisfaction from start to finish with a positive, can-do attitude Work in a highly collaborative environment Timely documentation of service notes and complete paperwork Collect and process payments if necessary Fully complete service training from lead service tech and understand procedures implemented with both service and safety Job Requirements: Excellent communication and interpersonal skills High attention to detail and commitment to delivering high quality workmanship At least 3-5 years window installation experience Knowledge of general construction, home improvements, and renovation preferred Ability to work independently and solve problems on the spot Valid Wisconsin Driver's License and clean driving record - this position is contingent on successfully passing a detailed driving record check and meeting the necessary requirments to be insurable under our company's policy Benefits: Paid training Work / life balance Full medical, dental, vision, and life insurance Holiday pay, PTO, and company matched (3%) 401K Company matched 401K Company use of vehicle to complete services Growth opportunities | |