Executive Office Administrator (Mason or Tampa)
Deerfield Township, OH
Employer: | Macy's |
Category: | Retail |
Job Type: | Full Time |
Description | |
Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The Executive Office Administrator plays a key role in managing and resolving escalated customer inquiries directed to senior management or governmental/consumer advocacy agencies, including the Executive Offices of Macy's and Bloomingdale's. Additionally, this position handles correspondence related to legal actions, responds to escalated calls, and performs various duties aimed at enhancing the customer experience. While not a supervisory role, it is instrumental in providing elevated customer care and ensuring compliance with regulations. This position may also be seated at either Mason or Tampa. What You Will Do
Skills You Will Need Customer Service Excellence: Demonstrated ability to address escalated customer inquiries promptly and effectively, ensuring resolution and satisfaction. Communication: Excellent verbal and written communication skills for interacting with customers, drafting detailed correspondence, and presenting findings. Problem-Solving: Strong problem-solving abilities to collect data, analyze situations, and propose effective solutions. Analytical Skills: Proficiency in collecting and analyzing data to track trends, identify opportunities, and make data-driven decisions. Collaboration: Ability to collaborate with internal teams, including Escalation Leads, to minimize and manage escalations effectively. Attention to Detail: High level of attention to detail for composing accurate reports, interpreting instructions, and managing multiple priorities. Regulatory Knowledge: Experience with credit services and familiarity with regulatory or government agencies such as the CFPB/BBB is advantageous. Public Speaking: Effective public speaking and presentation skills to convey information clearly and confidently. Self-Motivation: Self-motivated and driven individual with a strong work ethic and the ability to work independently or collaboratively. Deadline Management: Ability to manage multiple priorities and meet deadlines consistently in a dynamic work environment. Who You Are
What We Can Offer You
About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! CALL00 |