At Whataburger-Vibe Restaurants, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Coach. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, "ready for business."
Responsibilities:
- Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger-Vibe Restaurants Values; inspires people and celebrates the team
- Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes
- Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions
- Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards
- Trains and coaches Team Leaders and Managers, empowering them to lead their shift and focus on developing their Family Members and serving a Whataburger experience to our guests
- Teaches Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance
- Demonstrates appreciation for the contribution of Family Members at all levels by recognizing best work through celebrating and sharing success stories
- Identifies Managers, Team Leaders and Team Members with potential to progress to the next level
- Evaluates progress and provides feedback daily to management team and Team Members
- Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant
- Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams
- Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant
- Works with Managers and the Area Operations Coach to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards of excellence
- Monitors food safety practices to ensure all health and safety standards are being met
- Side by side coaching with Managers and Team Leaders on floor management and shift success
- Develops the budget, expense plans, and sales goals as part of financial planning in order to achieve financial targets; manages profit and loss, oversee financial tasks such as cash reporting, labor, food expenses, repairs and maintenance
REQUIREMENTS:
- Must be at least 18 years of age
- High school diploma/GED or equivalent work experience preferred
EXPERIENCE:
- 3-5 years' experience in the restaurant industry preferred
- Previous experience in a restaurant leadership position preferred
- Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred
- Strong general knowledge of the organization and its function
- Food Safety Certification (may vary based on city, county, and state requirements)
- Food Handler's Certification
WORKING CONDITIONS/TRAVEL REQUIREMENTS:
- Must be available and work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and be able to work all shifts based on operational needs of the restaurant; 50 hour work week
- Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations
- Working conditions exist to satisfactorily fulfill job responsibilities
- Must possess a valid driver's license
- Must be able to lift up to 50 lbs. on occasion
- Must be able to stand during entire shift
- Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion
- Must be able to read (orders on tickets, menu board, receipts, etc.)
- Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, and produce items
- Frequent washing of hands
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