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Customer Service Representative (Caldwell, ID)

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Caldwell, ID

Employer:  Wilbur-Ellis
Category:  Customer Service
Job Type:  Full Time

Description

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."

Key Skills and Abilities Include:

  • High School Diploma or equivalent

  • Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided

  • Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy

  • Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time

  • Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

  • Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees, including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

  • Practical organization skills with strong attention to detail, along with the ability to multi-task and prioritize multiple assignments

  • Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.

  • Reads writes, and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include:

  • Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software

  • Responds to customer sales inquiries in a timely , accurate , and appropriate manner

  • As part of the support team, document and process product use recommendations as required

  • Utilizing JDE, enter and process customer's orders as requested . Meet or exceed timelines established under Timely Transaction Processing Policy (TTP)

  • Submit and code bills and invoices to our AP department for payment.

  • Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Order product as required .

  • Conduct monthly inventory cycle counts and annual full inventory reconciliations.

  • Assist the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns

  • Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer

  • Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.

  • Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support

  • Supports Sales and/or Operations Manager as requested

Compensation and Benefits:
  • In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $16.83 - $21.01 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.
  • This role requires weekend and holiday rotation during the peak season.

Our Ag Retail & Wholesale business line is able to hire in the following states:

AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WI, WY

Our Ag Retail & Wholesale business line is unable to hire in the following states:

AL, AK, DE, HI, KY, ME, MD, MA, NH, NY, RI, WV

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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