Journey Operations Specialist
New York, NY
| Employer: | Macy's |
| Category: | Information Technology |
| Job Type: | Full Time |
Description | |
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Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The CRM Production Specialist is responsible for end-to-end deliverables and project tasks that support dynamic personalization strategies across all retention tactics. This specialist is detail-oriented and organized, capable of managing multiple projects simultaneously while taking direction and navigating ambiguity. They are comfortable collaborating with cross-functional teams and management. What You Will Do
Skills You Will Need Project Management: Ability to manage end-to-end deliverables and multiple projects simultaneously while maintaining organization and attention to detail. Cross-Functional Collaboration: Strong skills in collaborating with cross-functional teams, third-party providers, and CRM analysts to gather input and clarify requirements. Data Interpretation: Comfort with interpreting data and using actionable insights to make strategic recommendations. Documentation Skills: Proficient in developing and documenting business requirements, use cases, and business rules, as well as conducting user acceptance tests. Subject Matter Expertise: Knowledgeable in marketing strategies, with the ability to advocate for business solutions while understanding technical components and design. Relationship Building: Strong interpersonal skills to build relationships with business function sponsors, understanding their objectives and establishing trust. Problem-Solving: Ability to investigate issues, assess options, and provide feedback to ensure effective resolution. Analytical Thinking: Skill in identifying gaps, trends, and opportunities to improve internal campaign execution and customer experience. Communication Skills: Ability to lead meetings and communicate effectively with stakeholders to kick off projects, review progress, and resolve issues. Technical Aptitude: Passion for technology and data, with an understanding of email, mobile, and site personalization methods. Creative and Strategic Thinking: Ability to think creatively and strategically while addressing technical challenges. Technical Proficiency: Proficiency in MS Office applications, essential for reporting and data analysis. Who You Are
What We Can Offer You
About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. DIGITAL00 | |