Technical Product Owner
Dallas, TX
Job Summary
This role will work closely with brand Operations, business partners, IT team members and vendor partners. The Technical Product Owner will possess a proven background in planning, prioritizing, and delivering complex technical software solutions in concert with engineering and design counterparts.
Your Key Job Functions
- Define and prioritize product roadmaps in collaboration with product management.
- Partner with stakeholders and other product teams to gather top-level scope and requirements.
- Be a collaborative connection between Operations, Marketing, Development, and Engineering teams to ensure a transparent and productive workflow environment.
- Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
- Identify key decision points for escalation and maintain decision logs.
- Work with business and technical stakeholders to develop and document user stories.
- Participate in sprint planning to determine the team's objectives for the upcoming sprint.
- Prioritize and maintain the product backlog.
- Participate in agile ceremonies such as stand-ups, story refinements, and team retrospectives; ensure the team has a clear understanding of priorities and next steps.
- Lead the sprint review meeting to present the output from the sprint to key stakeholders.
- Analyze feedback from sprint reviews, and other data such as end user feedback and operational metrics, to identify and understand product needs.
- Work with the development team to create acceptance criteria and definitions of failures and done.
- Lead multiple IT, Marketing, Operations and external vendor teams on roadmaps, backlog items, priority and preferred timing.
- Formally document and communicate high-level roadmaps, detailed backlog and story requirements to multiple IT, Marketing, Operations and external vendor teams on a regular cadence for alignment and approval.
- Provide leadership through all phases of the SDLC: requirements gathering, design sessions, coding, code reviews/unit testing, test support/UAT and deployment planning and execution, including resolution of post-production issues.
- Identify and orchestrate tasks and timelines for all contributing teams (vendor teams, development, restaurant technology, enterprise data, enterprise services, restaurant training, and corporate communications) to meet the product's solution-delivery schedule.
- Where necessary, gather the technical level of effort and estimated costs from all participating teams and manage spend of approved budget.
- Maintain a relationship with the IT Service Desk and Guest Engagement managers and team - updating the team regularly on upcoming releases, new functionality, bugs and FAQs.
- Provide leadership to the development teams: communicating sprint goals and tactical objectives, making key decisions, removing all obstacles to successful product/project delivery and providing performance feedback.
- Proactively provide regular updates to stakeholders and leadership teams.
What You Bring to the Team
- BS/BA degree or Information Systems, Computer Science or related field preferred, or equivalent formal training or work experience.
- Minimum of 4-6 years of experience in a technical leadership role, leading projects or development teams.
- Ability to read and author system diagrams and technical documents.
- Strong SDLC experience.
- Customer centric; listening, understanding and responding to customer needs while being committed to the customer first philosophy, including both internal and external customers.
- Highly self-motivated to accomplish team goals in a fast paced environment.
- Exceptional prioritization skills: you know how to organize execution and sell the prioritization decisions.
- Proven written and verbal communication skills.
- Excellent problem-solving skills.
- Excellent oral and written communication skills - demonstrated ability to influence technical and non-technical audiences including those at senior leadership levels.
- Exhibit the ability to improvise, adapt, and overcome unforeseen obstacles to achieve desired results.
- Knowledge of agile planning tools (e.g. JIRA, Confluence) preferred.
- Hospitality or Retail experience a plus.
- Education/Training
- BA/BS or equivalent in experience,
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