Onboarding Associate - Marketplace
New York, NY
| Employer: | Macy's |
| Category: | Information Technology |
| Job Type: | Full Time |
Description | |
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Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The Associate, Marketplace Seller Onboarding ensures a smooth onboarding experience for new sellers on the e-commerce marketplace platform. They manage a specific category, overseeing the successful onboarding of sellers and supporting offshore teams working within that category. This role involves guiding sellers through registration, setup, and optimization to prepare them for success on the platform. The Associate also provides ongoing support and training to help sellers maximize their sales potential. What You Will Do
Skills You Will Need E-commerce Knowledge: Strong understanding of e-commerce platforms and seller operations, including account setup, product listings, and sales optimization. Communication & Interpersonal Skills: Excellent ability to explain complex information clearly and build strong relationships with sellers to drive engagement and retention. Organizational Skills: Strong ability to manage multiple sellers, categories, and projects simultaneously, ensuring a smooth onboarding process. Problem-Solving: A customer-first mindset with the ability to identify and resolve onboarding issues, ensuring a seamless seller experience. Technical Aptitude: Proficiency in tools such as Excel, CRM systems like Salesforce, and other e-commerce software, along with experience in configuring payments, shipping, and platform tools. Training & Support: Ability to provide sellers with ongoing training on platform best practices, product listing optimization, and policy compliance. Collaboration: Strong teamwork skills, working closely with internal teams (e.g., business development, seller success) to ensure the seller's success beyond onboarding. Detail-Oriented: High attention to detail for ensuring accurate product listings and maintaining precise records of seller onboarding progress. Adaptability: Experience working in a fast-paced, dynamic environment, able to adapt to changing priorities and processes. Who You Are
What We Can Offer You
About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. DIGITAL00 | |