Operational Solutions Specialist
Denver, CO
| Employer: | Habitat for Humanity International |
Description | |
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As part of the Business Solutions team and in conjunction with the Director of Data Administration, the Operational Solutions Specialist coordinates the development, implementation, evaluation, and continuous refinement of operational workflows, efficiency improvements, and process documentation across Habitat Metro Denver. The incumbent will organize and lead teams of internal stakeholders to develop, document, and improve standard operating procedures (SOPs) and gather functional business requirements to build their associated workflows and data dashboards in the organization's work operating system. CORE RESPONSIBILITIES: In conjunction with the Director of Data Administration and key Leadership roles, identify and prioritize business processes to be documented, reviewed, and improved and create a roadmap thereof to be evaluated and updated annually for continuous operational improvement. Create standard project charter, scope of work (SOW), and plan templates for solution implementations to ensure replicability and organizational resiliency. Solutions include but are not limited to documentation of processes, implementation of workflows, and end-user training which increase operational efficiency and organizational capacity. Form and lead a project team of diverse key stakeholders for each implementation to ensure that a process is analyzed from all possible perspectives, including stakeholders with different levels of comfort with technology, thereby yielding more inclusive and equitable solutions. Maintain clear lines of communication with project teams and key stakeholders, holding them accountable for attending project meetings, providing essential information, testing solutions, and post-implementation support. Develop and organize official documentation templates for standard operating procedures (SOPs), their file structure, and metadata tags in the organization's knowledge management system (KMS) for easy access and use by employees and volunteers. Through a combination of direct observation/participation, research, and informational interviews with key staff and volunteers, document existing SOPs while simultaneously gathering the functional business requirements needed to make them more efficient and build them as workflows. Develop workflows in monday.com for the SOPs documented. This includes the programming of automations, integrations, and cross-departmental connections that will improve operational efficiency. As workflows are implemented, link and aggregate them into comprehensive dashboards for accessible, transparent, and trustworthy metrics reporting. Create presentations and train key internal stakeholders to utilize the new workflows and keep their SOPs updated and accessible. Implement methods to increase user adoption of new solutions and ensure they are consistently used and updated beyond initial implementation for organizational resiliency. Routinely evaluate, analyze, and refine to maximize the effectiveness of project management strategies and the solutions they yield. Recruit, train, and supervise volunteer(s) to assist with the fulfillment of these duties, thus engaging community members in Habitat Metro Denver's mission and increasing organizational capacity. SKILLS AND QUALIFICATIONS A strong personal and professional commitment to Habitat's mission and the Denver Metro community. Superior problem-solving and analytical skills. Ability to distinguish between symptoms and root causes of a problem and recognize what additional information must be gathered to see the problem from all sides. Well-organized and highly detail-oriented with the ability to manage multiple projects simultaneously. Excellent writing, speaking, listening, and reading skills. Able to absorb information from a variety of sources and effectively communicate a summary. High level of interpersonal skills with ability to foster trusting relationships with colleagues. Good presentation and teaching skills with the ability to explain complex concepts clearly, professionally, and sensitively with diverse audiences. Working knowledge of project management and nonprofit or business administration principles. General knowledge of and/or interest in construction, mortgage, and retail operations. Ability to independently seek solutions, but also work well in a team-based environment. Provides a high level of customer service even in difficult situations. Understanding of data warehousing and how data is stored/moved within a database preferred. Behaviors and interactions accurately reflect cultural values outlined in the Cultural Blueprint above. EXPERIENCE Two (2) years or more working in a technical problem-solving role or industry (such as but not limited to customer service, IT, engineering, project management, or data administration). Proficiency in Microsoft office programs and able to learn new software as needs of job and available technologies evolve. Project Management Professional (PMP) certification highly preferred. Experience leading interdepartmental project teams and group decision-making highly preferred. Experience developing and conducting end-user training or other types of professional development highly preferred. One (1) year or more of successful experience working in monday.com, Asana, Microsoft Project, ClickUp, or other work operating systems/project management software preferred. Experience using and contributing to a knowledge management system (KMS) in Freshservice, SharePoint, Guru, Confluence, or similar software preferred. Experience working with Microsoft Power Platform, especially Microsoft Power BI, preferred. REQUIREMENTS: Most work is performed indoors at a desk in a shared office or meeting setting, with the ability to work remotely at times. Hybrid work model (minimum 2 days/week at a Habitat location, with ability to work from home the other days). During the first 6-9 months of employment, additional days in the office will be required to build critical interpersonal connections and strengthen the team's vision, strategy, and cohesiveness. Ability to stand and/or sit at a desk and computer under artificial lighting for extended periods of time. Ability to work in a retail store or warehouse and a construction site. Ability to travel to and from meetings and appointments in locations and times when public transportation is unavailable. A Motor Vehicle Report (MVR) will be run for insurance purposes. A valid driver's license and ability to be insured under the company's insurance policy is a prerequisite. For the purposes of observing operational procedures, the ability to traverse uneven outdoor terrain in a variety of weather conditions, climb, bend, twist, reach, and lift/carry a minimum 40 lbs. may be helpful. The Starting Annual Salary Range for this position is expected to be $63,200- $75,200. New hires salary range posted depending on qualifications, internal equity and the budgeted amount for the role. The Full Annual Salary Range for this position is $63,200 - $87,200. https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=92036&clientkey=9F05EDCA5A4F338D08503989FA9B94C0 Or visit our Careers Page: https://habitatmetrodenver.org/about/careers/ #LI-aff | |