Assistant Store Manager
Hutchinson, KS
| Employer: | Community Choice Financial Family of Brands |
| Category: | Customer Service |
| Job Type: | Full Time |
Description | |
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Overview As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and coaching Customer Service Representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value. Essential Responsibilities Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products. Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.* *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Minimum Qualifications
What We Offer Our Benefits Include**:
About Us With over 25 years of service, Speedy Cash® is a trusted loan company that operates across 12 states and specializes in tools to get our customers' finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We're steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer. | |