Macy's Stores Operations Center Supervisor, Woodbridge Center - Full Time
Woodbridge, NJ
| Employer: | Macy's |
| Category: | Retail |
| Job Type: | Full Time |
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Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Overview The Stores Operation Center Supervisor plays an integral role on the Store Environment Team, supporting all Macy's Inc. locations during catastrophic or business-impacting emergencies and ensuring quick resolutions to maintenance and environmental issues within each store. The Supervisor oversees the daily operation of the MSOC Call Center, often sharing this responsibility with up to three additional supervisors (including EMS and Alarms) on any given shift. The Supervisor responds to emergencies on an "on call" basis to support the business continuity team and works non-standard, flexible hours as needed. Performs other duties as assigned. What You Will Do
Leadership and Team Management: Ability to supervise call center staff, providing effective coaching, training, development, and mentorship, and ensuring high performance and adherence to protocols. Crisis Management: Skilled in responding to emergencies, coordinating quick resolutions, and handling crisis communication with senior management. Customer Service Focus: Dedicated to maintaining and improving customer service standards within the call center to support sales and enhance customer experience. Analytical and Decision-Making Skills: Strong analytical abilities and sound decision-making skills for prioritizing tasks, solving problems, and making quick, effective choices in time-sensitive situations. Interpersonal and Communication Skills: Strong interpersonal abilities to effectively communicate with diverse groups, including facilities executives, store leaders, and vendors, while sharing information clearly with team members. Adaptability and Resourcefulness: Ability to adapt quickly to shifting priorities, work independently and as part of a team, and remain resourceful under changing demands. Project Management Skills: Organized and capable of managing various support tasks and special projects, ensuring timely completion and adherence to standards. Who You Are
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00 | |