Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Summary
Our Asset Protection team uses advanced technology and analytics tools to reduce shortage and protect our bottom line. As an Asset Protection, Outreach & Engagement team member, you will have the opportunity to receive training and develop your skills in this role. You will promote a safe work environment and protect our company's bottom line, through customer service and safety awareness. You will also greet and engage customers and colleagues and patrol high traffic environments to deter and detect potential safety concerns. In this role you will leverage de-escalation techniques to ensure a safe and secure environment for our customers and colleagues. Our goal is to protect company assets, while maintaining a safe, customer-centric shopping environment.
What we can offer you - An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- Paid Time Off
- Fully-Funded education benefits - may include 100% of tuition, books, and fees
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
What you will do - Greet customers when they enter the store or a department and support customer experience initiatives
- Understand and leverage de-escalation techniques in order to provide a safe and secure environment for our customers and colleagues
- Patrol high traffic entrances and departments to prevent and detect customer and colleague concerns
- Address public health and wellness concerns throughout the store, through de-escalation when possible
- Utilize safety and incident reporting to analyze and execute safety strategies
- Use two-way communication devices to maintain contact with Asset Protection Detectives and Management
- Handle proprietary, sensitive, and confidential information
- Prepare reports of incidents, to aid analysis and review of customer experience needs
- Build and maintain partnerships with store leadership team, colleagues, and outside partners, such as law enforcement and local community groups
- Utilize tools made available to assist role responsibilities
- Facilitate first aid for customers and colleagues
Who you are - Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and colleague.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- A resourceful self-starter who can adapt quickly to changing priorities.
- Ability to communicate and share information with diverse groups of customers and peers.
- Enjoy working as part of a team, as well as independently.
- Obtain and maintain required licenses, trainings, and certifications.
- High School Diploma or equivalent.
- Previous experience or training in de-escalation techniques and customer service experience is a plus.
Essential Physical Requirements - Prolonged periods (at least two consecutive hours) of standing/walking around the store or department along with bursts of quick movement.
- Frequent use of computers and handheld electronic equipment.
- Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, hearing, close & color vision, and ability to adjust focus.
- Ability to spend long periods of time in enclosed areas.
- Lifting and moving items weighing up to 30 lbs.
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy and ideas to the Macy's team - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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