Platinum Digital Experience Advocate- Hybrid Flex 12:15 pm - 8:30 pm with weekend
Houston, TX
| Employer: | Macy's |
| Category: | Retail |
| Job Type: | Full Time |
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Bring Your Amazing Self to Work At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Class Start date: Dec 9, 2024 Job Overview Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. As a Macy's Platinum Digital Experience Advocate are responsible for delivering an intimate and distinctive customer experience by responding to Macy's Platinum customer inquiries via phone/chat/email. As a Macy's Platinum Digital Experience Advocate, you will take complete responsibility for resolving customer inquiries related to sales, loyalty programs, and services, turning challenges into positive outcomes. You will assist customers in finding desired products, use your expertise to offer additional recommendations, and contribute to an environment of ongoing education and innovation to achieve effective solutions. We are motivated by our commitment to excel with our customers by being accessible, knowledgeable, and constantly engaging. What We Can Offer You
What You Will Do
Skills You Will Need Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines. Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Research: The ability to conduct extensive research to provide proper resolution including following up with customers as needed. Creative and Strategic Problem-Solving: Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. Exhibit entrepreneurial spirit by utilizing enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items, and gift cards. Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met. Mathematical Skills: Ability to complete financial transactions accurately and proficiently. Able to solve practical problems within a variety of sales scenarios. Collaboration: Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that customer relationships are our top priority. Who You Are
Essential Physical Requirements:
About Macy's Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers. Bring your creativity, energy, and ideas to the Macy's team - Apply Today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. CALL00 | |