Reservations Coordinator

Sandy Spring, MD

Employer:	Department of Parks and Recreation, Prince George's County
Category:	Other
Job Type:	Seasonal / Temp
Description
Description The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreational and Parks Association Gold Medal Award Winner. Behind the vast and diverse Montgomery Parks system is a career staff complement of nearly 800 employees, 419 parks, and over 37,000 acres of parkland that serves a diverse population of more than one million residents in the Washington, DC area. Montgomery Parks strives to plan, develop, and maintain parks that support physical activity, social connections, and environmental stewardship in our diverse urban, suburban, and rural areas. You can learn more about Montgomery Parks at MontgomeryParks.org. Diversity Statement: Montgomery Parks believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. Montgomery Parks does not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, political affiliation, ideology, or status as a Veteran. Please Note: The salary range listed above represents the earning potential for this position depending upon qualifications (not eligible for benefits). Examples of Important Duties Primary Responsibilities: Provide professional and knowledgeable customer service in a clear, concise, and helpful manner verbally and in writing for patron phone calls, emails and in-person interactions. Schedule, confirm, and maintain customer correspondence including payment, billing, and attendance recordkeeping for group tours, WMCP programs, photo permits and business meeting rentals. Maintain all reservation paperwork and reporting including internal documents and customer handouts. Regularly communicate and work cooperatively with the Education Program Manager to ensure service scheduling aligns with site capacities ensuring smooth service delivery. As needed, assist with tour day coordination- greeting guests, handle payments and communicating tour plans with guides. Coordinate all aspects of business meeting rentals including customer inquiries and site visits, reservations/confirmations, customer billing/payments, room set-up, guidance on food/beverage arrangements, and work with Park Staff on any necessary special arrangements or permitting requirements. Serve as primary during business meeting rentals open/close buildings, ensure room and equipment set-up/breakdown completed, ensure customer payments are received in full, all Park Rules and Rental Terms of Use are followed, and serve as day-of point of contact for customers. Work cooperatively with WMCP staff on the creation and distribution of marketing materials, promote WMCP's programs/services at marketing and community events. Create and cultivate WMCP's marketing database and contacts aimed at increasing revenue and attendance numbers. Secondary Responsibilities: Maintain WMCP's Visitor Center rack cards, program flyers and gift shop area. Ensure items are restocked, merchandise displays changed periodically and look for new merchandise that aligns with the museum's programming and mission. As needed, assist with supplies and merchandise purchasing. Research vendors and items, complete purchasing paperwork, merchandise pricing, etc. As needed, work in the Visitor Center open/close public buildings, answer park patron questions and provide direction, check-in program attendees, ring up admissions and gift shop sales, as needed assist with cleaning/sanitation of public restrooms and public spaces. Participate in mandatory trainings and staff meetings. Other duties as assigned. Minimum Qualifications Bachelor's degree in marketing, events management, museum studies, public history or a related field; and Two years of related experience in a front facing sales, events management, or administrative position with progressively responsible experience. An equivalent combination of education and experience. Valid driver's license, or the ability to acquire one. Supplemental Information Important Skills and Characteristics: Excellent communication skills, both written and oral Strong attention to detail and accuracy Ability to maintain a positive interaction with customers regardless of the situation. Self-motivated, takes initiative and is proactive. Ability to work independently and as part of a team. Excellent computer skills including Microsoft Office applications (Outlook, Word, Excel, TEAMS) and Point of Sale reservations/customer database system. Work Conditions: Ability to regularly work onsite/in person with staff, volunteers, and the public. Ability to regularly move between the museum, visitor center, historic buildings, and grounds. Ability to lift and carry boxes weighing up 30 lbs. Use of multiple technical equipment and software applications is required. Ability to provide regular transportation to work. No public transportation to the work site. Supplemental Information: This part time, year-round position does not qualify for benefits. Salary is based on experience. A complete background check will be completed prior to hire. May be subject to medical, drug and alcohol testing. The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor. Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION 2025 BENEFIT SUMMARY FOR SEASONAL INTERMITTENT EMPLOYEES The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change. Limited Benefits for Seasonal Employees Health Insurance Plans You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period. If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office. Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%. Medical Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan UnitedHealthcare Select Plan (EPO) Prescription: CVS Caremark Prescription Plan Other Benefits Credit Union Sick Leave Benefits This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694. * 01 Do you have a bachelor's degree in marketing, events management, museum studies, public history or a related field; and two years of related experience in a front facing sales, events management, or administrative position with progressively responsible experience; or, an equivalent combination of education and experience? Yes No * 02 Do you have a valid driver's license, or the ability to acquire one? Yes No * Required Question

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Reservations Coordinator

Sandy Spring, MD

Description