Manager, Product Management
Arlington, VA
| Employer: | Mastercard |
| Category: | Management |
| Job Type: | Full Time |
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Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Product Management Title: Product Management, Manager Overview: As a Product Manager on the SME team, you will play a pivotal role in supporting our mission to empower Small Businesses and Lower Mid-Market (LMM) businesses. This role focuses on partnering with the Director and SME leadership in crafting the product strategy while owning the ideation, research, and creation of enabling capabilities to unlock usage and spend for our customers, and ultimately bringing them to market, globally. You will work closely with cross-functional teams to develop and enhance tools that drive business growth and efficiency. Responsibilities: Support the Director and stakeholders in shaping product strategy by providing insights and contributing to decision-making processes Own ideation, research, and the development of enabling capabilities that drive increased usage by End Users and revenue for our Distribution Partners Collaborate with internal stakeholders, including engineering, design, marketing, and legal, to deliver innovative and user-friendly products Partner with third-party providers/technology vendors to ensure seamless integration and value to the platform Support go-to-market initiatives, including market research, product positioning, and launch planning Leverage data-driven insights to guide product development and enhance customer experience Work closely with development teams to ensure timely and high-quality delivery of product features Conduct market research and competitive analysis to inform product decisions Develop and maintain product documentation, including user stories, use cases, and acceptance criteria Monitor and analyze product performance, using data to drive continuous improvement Communicate effectively with stakeholders and provide regular updates on product progress and performance Skills/Abilities/Experience: 3-5 years of experience in product management, preferably with Fintech or SaaS experience. Focus on Small and/or Medium Businesses Strong ability to empathize with customer needs and develop customer-centric products Experience in working with third-party vendors and technology partners Demonstrated success in working effectively across cross-functional teams (engineering, design, marketing, etc.) in fast-paced, growth-oriented environments Excellent research and analytical skills, with a focus on turning insights into actionable product improvements Advanced proficiency in product management tools such as Aha, JIRA, Confluence, or similar Experience with agile methodologies and practices Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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