Macy's Stores Operations Center Supervisor, Woodbridge Center - Full Time

Woodbridge, NJ

Employer:	Macy's
Category:	Retail
Job Type:	Full Time
Description
About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers. A store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's. Job Overview: The Macy's Stores Operation Center (MSOC) Supervisor is an integral part of the Store Environment Team, supporting all Macy's Inc. locations in the event of catastrophic/business impacting emergencies, and obtaining quick resolutions to all maintenance and environmental issues within each store. The Supervisor is responsible for overseeing the daily operation of the MSOC Call Center and may share that responsibility with up to 3 additional supervisors (including EMS and Alarms) on any given shift. They are required to respond to work on an "on call" basis for emergencies to support the business continuity team and must be available to work non-standard/flexible hours. Perform other duties as assigned. Travel requirement: Travel may be required to conduct field training and/or to receive specialized training. Essential Functions: Supervises the MSOC call center staff, monitoring coverage to ensure all incoming calls are answered in a timely manner. Schedules MSOC colleague lunches and assignments daily, PTO and clocking adjustments and work schedules. Coaches, trains, develops and mentors the MSOC colleagues 20-30 percent of the time. Works with the team daily to establish and maintain priorities in accordance with policy and procedure. Operates the Macy's Work Order System (on job training) or similar. Answer emergency calls from stores via the MACY911 hotline and make emergency notifications to senior management. Strong working relationship with facilities executives, store leaders and contracted vendors Strong leadership, analytical, organizational and decision-making skills coupled with good written and verbal skills. Maintains and improves customer service standards within the call center to drive sales. Position requires a flexible work schedule including Saturday and Sunday shifts. The Center is open 24 hours 7 days a week. Performs various Store Environment support assignments and special projects as delegated. Regular, dependable attendance & punctuality Qualifications and Competencies: Preferred 4 Year / Bachelors Degree 2-4 Years Experience Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: Position requires regular walking, standing, hearing, and talking. May occasionally be required to stoop, kneel, or crouch. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. May involve reaching, crouching, kneeling, stooping and color vision This position requires long periods of sitting in front of a computer and/or answering phones. Frequently lift/move up to 25lbs STORES00

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Macy's Stores Operations Center Supervisor, Woodbridge Center - Full Time

Woodbridge, NJ

Description