Warranty Coordinator
Boise, ID
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details Renewal by Andersen is growing and adding a Warranty Coordinator to our Operations Team. This role is responsible for being the point of contact for customers when experiencing product and service issues. Locally, we've been voted Idaho's Best Window & Door Company for 2022 and 2023. Renewal by Andersen of Boise is also a recipient of the Green Diamond Award for five years running - this award is given out to companies that excel in customer satisfaction. On a broader level, Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team! What You'll Be Doing: Successfully handle customer contact to diagnose and resolve product and service issues Order product and manage warranty bills and charge backs Manage jobs efficiently to fill the warranty calendar Ensure discipline in ordering timeframes and customer touch points Handle post-job calls with homeowners Capture accurate documentation of customer interactions and documents into the systems and maintain customer warranty files Work closely with the installation, service and warranty teams Submit all warranty billable items in a timely manner Keep systems updated with warranty work orders Order, ship, track, and ensure warranty parts are available for jobs Handle communication with fellow teammates in a timely manner Maintain a high level of customer service and accuracy in work What We Offer: Career growth 401K with employer match Medical, Dental, Vision, and supplementary benefits Paid holidays plus a flex holiday off - your choice PTO accrual of 14 days annually Requirements Team player Ability to prioritize tasks Proven problem-solving skills Customer service focused Experience in a construction field preferred, but not required Ability to multi-task and prioritize among assignments with a strong adherence to deadlines Excellent verbal and written communication skills Must be organized, detail oriented and self-motivating Proficient in Microsoft Windows, Word, Excel, Power Point Positive attitude with a willingness to learn and grow Salary Description $24/hourly | |