Field Service Engineer - SaaS Technical Support
Santa Clara, CA
| Employer: | Honeywell |
| Category: | Customer Service |
Description | |
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Driving Infinite Possibilities Within A Diversified, Global Organization ABOUT THE ROLE As a Field Service Engineer - SaaS Tech Support , you will provide reliable technical assistance to internal and external customers remotely, while also traveling approximately 25-50% of the time to customer sites within the area and domestically. Based remotely in the San Francisco or Los Angeles areas, you will manage professional coverage for the Technical Support Helpdesk, ensuring timely issue resolution, root cause analysis, and high customer satisfaction. Your responsibilities will include providing on-site support, building customer relationships, and contributing to continuous improvement of technical support processes for Honeywell's cloud-based building automation solutions. Key Responsibilities:
The annual base salary range for this position is $93,800-$117,300. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. MUST HAVE:
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here THE BUSINESS UNIT In Building Automation (BA), we deliver integrated technology solutions that help our customers achieve their energy management and sustainability goals. Our solutions enable smarter, safer, and more efficient buildings, enhancing the comfort and productivity of occupants while reducing energy consumption and environmental impact. #LI-Remote Additional Information
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. | |