Employee Services Representative (CARE Team)
Rochester, NY
| Employer: | Alera Group |
| Category: | Customer Service |
Description | |
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OVERVIEW Relph Benefit Advisors, an Alera Group company, is looking for a Employee Services Representative to be a member of the CARE Team! The CARE Group Benefit Administrator is the external facing component of our department. As a member of the CARE Team, each GBA is assigned to a "Service Team" in which they will be responsible for maintaining a high level of client satisfaction alongside their fellow team members. An integral part of maintaining this high level of client satisfaction is to work with internal resources and external carrier partners to provide our clients' employees relief on benefit related matters. Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. RESPONSIBILITIES Essential Duties The Employee Services Representative (ESR) plays an integral role at Alera Group, providing outstanding customer service to clients' employees, enabling our clients' HR teams to be more successful in their role and contributing to our clients' overall employee satisfaction by providing guidance to maximize their group benefit offerings. The ESR role is critical because it bolsters client relationships and provides relief in resolving all group benefit related issues that inevitably arise. Additional responsibilities include:
Required Knowledge, Skills, and Abilities
QUALIFICATIONS Education:
Experience:
Technical Proficiency:
Systems/Equipment:
License Requirements:
Physical and Environmental:
BENEFITS Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. Hourly range $20 to $22 per hour. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. If you're a California resident, please read the California Consumer Privacy Act prior to applying. #LI-DV1 #LI-Remote | |