CCaaS AI and Custom Solutions Architect
Remote
| Employer: | Genesys |
| Category: |
Sales
Customer Service |
| Job Type: | Full Time |
Description | |
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Description CCaaS AI and Custom Solutions Architect Location: US (Virtual Office) Position Description: We are seeking a highly skilled and accomplished Senior CCaaS (Contact Center as a Service) pre-sales Solutions Architect with deep expertise in AI and a proven track record of designing cutting edge CCaaS solutions on the Genesys Cloud CX platform. This role is a key part of our Customer Success and Professional Services team, supporting our clients in realizing Genesys' Experience as a Service vision. In this role, you will be responsible for architecting innovative, scalable, and reliable CCaaS solutions that leverage the Genesys Cloud CX Platform, integrated with advanced AI capabilities to meet specific customer needs to drive Services Sales. This position requires hands-on experience with custom development, pre-sales engagement, and technical leadership to design and deliver highly customized, customer-centric solutions. You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design and implementation challenges. The role will require you to lead/contribute with broad technical understanding with strong spoken and visual presentation skill, create/deliver highly customized demonstrations, and position our delivery services for customers and prospects. This individual should be seen as the expert in the room. If you are passionate about solving complex technical challenges, leading customer-centric solutions, and working in a collaborative environment where your expertise is highly valued, we encourage you to apply. Key Responsibilities: In this role, the primary responsibilities will include (but are not limited to):
Requirements:
Preferred Qualifications:
Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $179,600.00 - $333,600.00 Benefits:
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. | |