QUALITY ASSURANCE SPECIALIST

Naperville, IL

Employer:	Illinois Department of Children & Family Services
Category:	Nonprofit - Social Services
Description
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome Reasonable Accommodation Statement The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation. Sponsorship for Employment The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials . Date: Nov 15, 2024 Location: Naperville, IL, US, 60563 Job Requisition ID: 42952 Job Requisition ID: 42952 Closing Date/Time: 12/03/2024 Agency: Department of Children and Family Services Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Health and Human Services Bilingual Option: None Salary: Anticipated Starting Salary: $7,966/month (step 1b); Full Range $7,966 - $11,759 Job Type: Salaried Category: Full Time County: DuPage Number of Vacancies: 1 Plan/BU: RC063 This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Posting Identification Number 42952 Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Quality Assurance (QA) Specialist. Under administrative direction, this position will support the implementation of DCFS' Continuous Quality Improvement (CQI) processes and activities, both regionally and elsewhere in the state as needed, and for all service lines. This position will provide QA/CQI technical assistance, consultation, and support to Regional Administrators and other regional staff. This position will be responsible for routinely evaluating both DCFS and Community-Based Partners (CBP) practice and outcomes through various data reports, dashboards, and warehouses. The position will be responsible for providing user-friendly data reports to regional DCFS and CBP leadership through established and new CQI teams in order for data-based decision-making to occur. With the provision of these data at CQI teams on a regular basis, this position will be responsible for guiding regional DCFS and CBP staff through DCFS' established cycle of improvement (PDSA, or Plan-Do-Study-Act) in order to move the needle on performance toward achievement of child and family outcomes. This position provides a great opportunity for someone who is passionate about children and interested in providing leadership in the pursuit of quality assurance and continuous quality improvement in the services we provide. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. Job Responsibilities Serves as Quality Assurance Specialist, managing the statewide Quality Assurance system for assigned divisions and/or geographic areas Provides professional technical assistance, consultation, and support to the Regional Administrator and other regional staff representing child welfare services to prepare and present reports on quality assurance activities, quality improvement activities, and other issues to the regional and/or local CQI teams or any equivalent meeting structures where continuous quality improvement efforts are discussed and monitored Serves as lead facilitator and central depository of all information and data related to performance within the region as identified and provided by a variety of divisions and units, including, but not limited to Agency Performance Monitoring and Execution, Administrative Case Review, Office of Financial Management, Quality Assurance, Office of Race Equity Practice, Research and Child Well-being, Inspector General, Employee Services, Contract Administration, Legal Services, and Learning and Professional Development Provides input into the implementation of qualitative case reviews according to COA/Social Current Performance and Quality Improvement (PQI) standards Conducts routine analysis of regional performance for child welfare services, including child protection, intact, foster care, foster home licensing, and other regional services, which may be completed through qualitative case reviews Provides input to the Regional Administrator, Child Welfare Services staff, and regional CQI teams in the development, implementation, and monitoring of action plans and further enhancement in all areas of the operation Serves as the lead and conduit for regional staff regarding child welfare services in requesting information, conducting special file reviews, audits, and other necessary information to be obtained from regional staff in conducting central office reviews or in compliance with special audit requests from governmental entities Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications Requires a master's degree in social work or a related human services field from a recognized college or university Requires three years of progressively responsible child welfare administrative experience with an MSW OR four years of progressively responsible child welfare administrative experience with a master's degree in a related human services field Preferred Qualifications 3 years of experience implementing Quality Assurance/Continuous Quality Improvement principles, elements, processes, and structural components in a public or private organization 3 years of experience navigating an electronic case record system and utilizing data literacy skills while using the Microsoft Office Suite of products in an office setting in a public or private organization 3 years of experience performing quality assurance review activities for a public or private organization 3 years of experience working in a social work field related to child welfare or child protection 3 years of professional experience administering a social work program 3 years of experience serving in a liaison capacity in a public or private organization Conditions of Employment 1. Requires ability to pass a background check. 2. Requires ability to travel in the performance of duties. Requires appropriate, valid driver's license. 3. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. About the Agency DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. Work Hours: Monday - Friday 8:30am - 5:00pm Work Location: 1255 Bond St, Suite 121, Naperville, Illinois, 60563 Agency Contact: Michael.Bernardy@illinois.gov Posting Group: Social Services; Leadership & Management This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Nearest Major Market: Naperville Nearest Secondary Market: Chicago

Back

QUALITY ASSURANCE SPECIALIST

Naperville, IL

Description