Commercial Lines Account Manager

Northampton, MA

Employer:	Alera Group
Category:	Customer Service
Description
OVERVIEW Webber and Grinnell Insurance, an Alera Group Company is seeking a Commercial Lines Insurance Account Manager to join their Property & Casualty team! Webber & Grinnell Insurance is a client-focused, independent insurance agency. For over 150 years, we have provided insurance protection for thousands of individuals and businesses throughout New England through two office locations-Northampton, MA, and Holyoke, MA. Due to the stability, professionalism, and competitiveness of our staff, we are one of the largest agencies in Western Massachusetts. Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business (Business Insurance, July 2024). We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. RESPONSIBILITIES Servicing any Commercial Lines client as needed concerning calls, emails, faxes, mail, and office visits. Writing new Commercial Lines policies for existing and new clients as needed. This includes quoting, application preparation, completion of RMV paperwork, binders, policy issuance, and posting down payments. Discuss and advise clients of policy coverage recommendations. Account rounding. Asking current clients for the opportunity to quote other lines of insurance to contribute to the growth of the agency. Review renewal policies - making suggestions to clients, and remarketing if necessary to retain the business. Guide clients with the claims reporting process and be available to assist with client questions throughout the claim process including calls/emails to company claim reps., or adjusters. QUALIFICATIONS At least 2 years of Commercial Lines Insurance experience required. High School diploma is required. Property & Casualty License required or willing to obtain one within 6 months of employment. Prior Customer Service experience required. Exceptional organizational skills required. Ability to multitask in a fast-paced office. Emphasis on Teamwork. Knowledgeable in Microsoft Office Suite. This will be a hybrid position (remote and in-office). BENEFITS We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're a California resident, please read the California Consumer Privacy Act prior to applying. Ideal Remote Candidate to live in the following states: NH, VT, MA, RI, CT, NY, and ME This job is for the office located in: Northampton, MA Salary Pay is $65,000 to $ 75,000, based on experience. #LI-DV1 #LI-Hybrid

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Commercial Lines Account Manager

Northampton, MA

Description