Production Manager - Carrollton, TX
Vacancy has expired
Carrollton, TX
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details - WHAT YOU'LL BE DOING - THE ROLE - Identify and implement best practice SOP's for production department while holding team accountable to these standards. - Conduct job site visits to ensure RbA standards are met. - Track and report all production department findings to Director of Production for appropriate Installer training. - Assign and manage production department job site evaluation schedules in Enabled. Ensure that site visits are being done when a site evaluator does not have an appointment. - Work closely with Director of Production to create measurable processes for all existing and future Installation Managers. - Train Installation Managers through scheduled ride-alongs. Assign yourself to Installation Manager schedules for tracking purposes - Working with other managers and their teams and will also spend time resolving issues directly with the customer. - Manage all daily processes and procedures for the production department to include training WHAT YOU BRING - THE PERSON - Considerable experience in accurately measuring for window/door replacements. - Strong understanding of relationship management - High School Diploma or equivalent/Higher education - Highly organized, accurate, and the ability to reflect empathy to customers - Excellent verbal and written communication skills - Highly organized and ability to take and provide feedback while managing a team - The ideal candidate has a proven track record of managing a small team of customer care teammates and has strong experience in conflict resolution WHAT'S IN IT FOR YOU - THE BENEFITS - Cellphone Reimbursement: $75/hour - Medical Insurance - Flexible Spending Account (FSA) - Health Savings Account (HSA) - Telehealth: 24/7 access to physicians - Prescription drug Insurance - Dental Insurance - Vision Insurance - Life Insurance / AD&D $50,000 Paid Coverage - Additional Voluntary Employee & Spousal life insurance - Short-term disability Insurance (STD) - Long-term disability Insurance (LTD) - Parental Leave - Voluntary Critical Illness Insurance - Voluntary Accident Insurance - Teammate Assistance Plan - Paid Volunteer Time - 401k with 50% match up to 6% of your annual pay - Tuition Reimbursement Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. | |