Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Senior, Product Manager supports Macy's Product Management teams in building and defining digital products. These products enable Macy's customers to shop seamlessly across channels and empower colleagues and vendor partners to work efficiently and effectively. The goal is to delight customers, drive colleague engagement, and maximize business KPIs. A Senior Product Manager identifies critical user problems, assesses the impact on target business outcomes, and crafts a vision for leveraging technology to solve these problems, drive outcomes, and maximize ROI. They collaborate with tech, analytics, UX, and functional/business SMEs in an Agile & Lean product delivery environment throughout the entire product lifecycle, from strategic planning to tactical execution and post-launch measurement.
What You Will Do
User-Centered Ideation & Discovery- Conduct customer research to develop empathy, identify critical problems, understand expectations, behaviors, mental models, and decision-making approaches.
- Conduct business stakeholder interviews to grasp operational complexities, strategic objectives, impacts, and considerations.
- Analyze quantitative and qualitative data (internal and external) to aid prioritization.
- Analyze the competitive landscape and recommend positioning strategies.
- Analyze industry trends and emerging opportunities, considering their impact on shifting customer expectations.
- Partner with technology teams to evaluate technical constraints, complexities, and capabilities.
- Perform financial modeling for ROI analysis.
- Develop a strategic roadmap outlining near and long-term visions that drive iterative value.
- Tell the product's story and socialize it with business and technology stakeholders.
User-Centered Scope Definition & Prioritization- Develop use cases, journey maps, and hypotheses.
- Break down the product vision into a release strategy, allowing for iterative delivery, minimizing technical risk, validating with users sooner, learning, and delivering value sooner.
- Analyze quantitative and qualitative data to align around prioritized problems to solve and outcomes to drive, rather than merely listing features.
- Work with UX to define information architecture and content strategy.
- Identify KPIs and operational metrics for each scope slice.
Stakeholder Management- Navigate complexities of cross-brand, cross-channel, cross-division, and cross-functional stakeholder landscapes, driving alignment and engagement among sponsors, business owners, working groups, and senior stakeholders.
- Conduct interviews, facilitate working groups, hold one-on-ones, and organize group showcase forums to drive alignment, uncover operational impacts, coordinate readiness activities, and ensure product training and ownership transfer.
Agile Product Delivery- Collaborate with the Iteration Manager, Tech Lead, QA, and engineers to continuously improve and maximize the delivery team's output.
- Prioritize user stories for each iterative delivery, partnering with UX, tech, QA, and business SMEs.
- Maintain an outcome focus by adjusting the product roadmap, release strategy, and scope priorities based on agile environment realities and new information.
Product Hindsighting- Work with the analytics team to develop and implement a test strategy to validate key hypotheses throughout iterative delivery.
- Measure the impact of the product post-launch using engagement, operational metrics, and KPIs, leading to recommendations for continued investment or pivoting.
Skills You Will Need
Analytical Skills: Ability to analyze data, trends, and insights to make informed decisions and drive product strategy.
Functional Expertise: Proficiency in various areas including Omni Channel retail pricing, competitive data analysis, product lifecycle management, inventory optimization, and pricing strategies.
Problem-Solving: Strong critical thinking skills and a curious nature to approach challenges with innovative solutions.
Technical and Business Acumen: Understanding of both technical aspects and business implications to effectively collaborate with cross-functional teams.
Communication: Excellent communication skills to articulate and defend viewpoints to diverse audiences, as well as storytelling abilities to convey complex concepts in simple terms.
Stakeholder Management: Capability to navigate complex stakeholder landscapes and drive alignment and engagement among diverse groups.
Agility: Adaptability to respond to changing priorities and environments, and the ability to balance strategic thinking with tactical execution.
Influence: Ability to influence decisions and outcomes without relying solely on direct authority.
Self-Driven: Proactive and self-motivated with a passion for delivering exceptional customer experiences.
Perspective and Open-mindedness: Value diverse perspectives and seek the best solutions rather than being attached to a single viewpoint.
Prioritization: Skill in managing multiple priorities effectively and balancing strategic initiatives with day-to-day execution.
Passion for Customer Experience: Deep commitment to building products that enhance customer satisfaction and drive business success.
Who You Are - Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
- Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. MBA or a degree in Pricing is a plus.
- 5-7 years of Product Management experience and 3-5 years of retail experience.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You - An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team - Apply Today!
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