Installation Training Manager - Smithfield, RI
Smithfield, RI
| Employer: | Renewal by Andersen |
| Category: | Installation - Maint - Repair |
| Job Type: | Full Time |
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Why Renewal by Andersen? If you have construction aptitude, soft skills, and a sense of craftsmanship, come work for the best! A reputation that stands apart We've long understood that a quality experience is in the details. All the care, pride, professionalism, and craftsmanship we put into our products would mean little without the very best professional installation--which is why we con't just take pride in our installers and technicians, we celebrate them. Top-to-bottom expertise Our installers are technicians--but they are also customer-service specialists and brand stewards. You'll represent our brand and be called on to solve customer questions and provide reassurance. A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details - WHAT YOU'LL BE DOING - THE ROLE - You'll be primarily accountable for communication to Production Team, Installation Scheduling Team, and new Install team regarding new installer onboarding. All proposed onboarding schedules will be in written form, and will be provided to and approved by to be approved by Director or Production, and or Senior Production Manager, including work activities of installation subcontractors, training timeline, additional resources required, etc. - Ensure that all newly onboarded installers have all necessary tools, equipment, and knowledge of technology and defined processes to expertly perform all functions of the job of lead installer. - Prepare agendas for, and conduct various continuing training education classes for all installation teams - both new and existing: Including but not limited to Certified Master Installer Training, Quarterly Installer Meetings, etc. - Perform in-progress installation assessments, and post installation assessments for products or installations which fail to meet established standards. Prescribe work and materials necessary to correct product or installation deficiencies. - Work with current installation teams who are failing to meet certain benchmarks to document their improvement, including but not limited to Net Promoter Score (NPS), Installation Go Backs (IGB), and First Time Completion (FTC). - Utilize installation product guides and Technical Information manuals to ensure standards are being continuously met. - Proactively recognize situations that could impact customer expectations, job costs and/or required residential building codes. Creates documented solutions when forecasted issues arise. - Submit structural issues to engineering for design and approval. Follow up with Production Manager as needed to ensure timely turnaround of plans. - Be dependable and punctual with appointments, documentation, and commitments. - Serve as key job site contact for installation teams. Provide additional support to all other teams as needed. - Document any necessary homeowner or installation follow up appointments through defined technology methods to resolve installation and or customer discrepancies before, during or after the construction process. - Other job duties as assigned. WHAT YOU BRING - THE PERSON - Excellent team relations, empathetic & personable skills. - Strong carpentry skills. - Exceptional communication skills of listening and speaking for handling customer and teammate conflicts. - Knowledgeable and diplomatic approach address tasks at hand. - Must be able to organize, prioritize, and execute. - Ability to adapt well and accept feedback in a changing environment. - Must be comfortable in a labor-intensive environment. - Ability to work independently - High School Diploma or equivalent preferred. - 5-7 years of in field construction and or general contracting experience, with strong preference given to experience in residential construction. - 3-5 years of experience in roles requiring acute attention to detail preferred. - Valid driver's license in good standing and current automobile insurance required. WHAT'S IN IT FOR YOU - THE BENEFITS - $100/month Cell Reimbursement - Medical Insurance - Flexible Spending Account (FSA) - Health Savings Account (HSA) - Telehealth: 24/7 access to physicians - Prescription drug Insurance - Dental Insurance - Vision Insurance - Life Insurance / AD&D $50,000 Paid Coverage - Additional Voluntary Employee & Spousal life insurance - Short-term disability Insurance (STD) - Long-term disability Insurance (LTD) - Parental Leave - Voluntary Critical Illness Insurance - Voluntary Accident Insurance - Teammate Assistance Plan - Paid Volunteer Time - 401k with 50% match up to 6% of your annual pay - Tuition Reimbursement Pre-Employment Requirements Esler Companies requires applicants to successfully complete the following as part of the hiring process: •Background Check •Drug Screen Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. | |