QCS Field Service Engineer I
Duluth, GA
| Employer: | Honeywell |
| Category: | Customer Service |
Description | |
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Join a team recognized for leadership, innovation and diversity The selected candidate will perform maintenance, audits, configuration, programming, installation, commissioning, upgrades, and migration of complex/advanced Honeywell Quality Control Systems (QCS). Their time will be spent validating customer requests and developing, maintaining, and improving customer relationships. The primary focus is to provide continuing service support for Honeywell's QCS platforms used in a pulp and paper mill primarily in the Savannah greater area, but possibly traveling up to 50% outside the greater Savannah area. 18-month Honeywell Training & Certification Program: • Commitment of 18 months to obtain and maintain L3 CEAT certification while performing normal job duties. Work & Travel Schedule: • Typical work week is Monday - Friday (shift can vary) with ability to work overtime when needed. • Be available for off hour "Emergency On-Call" as needed. ***Territory is primarily the greater Savannah area, but possibly traveling up to 50% outside the greater Savannah area. A company car will be provided.*** Key Responsibilities •Commitment of 18 month to Honeywell Training & Certification Program while performing normal job duties. •1+ year prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification. •Basic understanding of networking and electrical theory. •1+ years of experience using Basic Windows and Microsoft Office applications. •Experience working with Operator HMI (Panels & Touchscreens). •Strong written and verbal communication skills must be able to clearly articulate messages both technical and non-technical. •Ability to be self-motivated and willingness to work in demanding environments with little or no supervision and take initiative to be proactive. •Ability to diagnose malfunctioning electrical systems and perform preventive maintenance using electrical test equipment. •Experience or knowledge reading electrical drawings and utilize for troubleshooting electrical systems. •Maintain Honeywell's suite of (QCS) quality control hardware and software and handle customer questions about the state of the system. •Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines. •Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects. •Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. •Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site. •Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Honeywell personnel in support of service operations. •Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. •Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. •Review product prints and specifications. •When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. •Work with contractors to review and ensure the unit/package is installed to specifications. •Coordinate work with other groups to ensure meeting commitments. YOU MUST HAVE • High School Diploma • 1 year of professional experience in an engineering or technical field/and or Military experience in electronics programs may be considered equivalent to this typical qualification. • Valid driver's license. • Ability to lift and/or move up to 50 pounds. • Must be able to walk and stand 8 hours per day. • 1 year of experience using Basic Windows OS and Microsoft Office applications. • Be able to perform frequent climbing, kneeling, reaching, pushing, pulling, lifting, and grasping. *Engineering or technical fields may include field service, technical operations, industrial maintenance, process automation, heavy manufacturing, prior military experience, development and/or reliability engineering, etc. WE VALUE • Bachelor's Degree in science, Technology, Engineering or Math. • Associates Degree in Industrial Engineering or Technology. • Ability to work safely within the Honeywell/Customer HSE requirements. • Commitment to obtain and maintain L3 CEAT certification within 18 months of hire (Training is given to achieve this). • Experience with industrial process control field instrumentation. • Networking experience. • Previous experience working in a Field Service Technician position. • Previous technical/installation experience. • Previous customer service experience. • Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems. Honeywell's QCS platforms used in a pulp and paper mill primarily in the Savannah greater area, but possibly traveling up to 50% outside the greater Savannah area. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here Additional Information
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. | |