Duties
DUTIES AND RESPONSIBILITIES:
The PMO lead will be expected to provide strong leadership, guidance and support for project teams and stakeholders. Responsibilities and expectations include the following: Manage and oversee project management processes and best practices are adhered to for all IHSC projects. Collaborate with other ICE/ERO/IHSC units and the Office of Chief Information Officer (OCIO) in developing, negotiating, and coordinating for how software, hardware assets and/or services are acquired, operationalized, maintained and decommissioned. In coordination with the TMS section and HITU chief, determine resources and provide budget requests to buildout the PMO; in order to effectively lead, oversee and/or provide guidance for projects within IHSC. Management, consolidation and oversight of all IHSC software and/or licenses, agreements, services and subscription assets; establish or procure a repository for effective management; streamline existing processes for IHSC staff to follow for procuring or renewing assets. Budgetary responsibilities associated with overseeing project acquisitions, manage provided spend plans for current and future projects, SLAs, and IAAs, and developing cost estimates. Lead the development of Performance Work Statement (PWS), Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP) and other acquisition documentation for IHSC projects; perform evaluation of artifacts for existing projects and provide input prior to any future award activities. Maintain PMO SharePoint site to ensure information on SharePoint site is up to date. Oversee HITU/PMO's intake process for new project initiatives, software and services; develop training and provide guidance to IHSC staff on project intake processes. Work directly with IHSC stakeholders to develop appropriate documentation; help IHSC staff navigate and obtain project approval through the applicable ICE processes and governance boards. In coordination with ICE/ERO/IHSC units/offices, oversee the procurement, development and implementation of projects; as well as provide guidance on project restructuring, reorienting and recasting of short- and long-term management goals and objectives. Conduct an assessment of activities completed and in progress and develop a blended project plan that identifies key milestones to be accomplished for new projects, including target completion dates and the identification of project resourcing issues and options. Provide oversight of applicable contracts in collaboration with the Resource Management Unit to ensure contract requirements are met. Establish Standard Operating Procedures (SOPs), instructions, guides and trainings for project management and formally documenting processes the PMO is responsible for. Provide leadership in developing, implementing, evaluating and improving technology and project management processes for IHSC projects. Provide guidance and support to project teams in identifying priorities to streamline and implement a process improvement plan. In coordination with other HITU offices, provide guidance and standards for establishing and managing Integration Management Teams and Configuration Management Teams; maximizing the effectiveness of configurations through streamlining and standardization. Develop and interpret policies, procedures and strategies governing the planning and delivery of information technology services throughout the agency. Responsible for collaboration with all ICE/ERO/IHSC Units Chiefs to identify Units' project needs and challenges while assisting these stakeholders with the development of new and enhancement of existing project initiatives. Develop and/or make more efficient processes for reporting and prioritizing system issues by working closely with OCIO and project support teams to minimize downtime and maintain clinic efficiency. As applicable, participate as a Voting member, Chair, Advisor or Reviewer on IHSC change management boards or workgroups. Other duties as assigned.
Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this position.
- You must successfully pass a background investigation.
- You must successfully pass a drug screen.
- Males born after 12/31/59 must certify registration with Selective Service.
- Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
- Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve a new 18-month commitment to IHSC .
- Applicants must be a current USPHS Commissioned Corps Officer who works at IHSC. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
Qualifications
PHYSICAL DEMANDS: Sitting and/or standing for extended periods of time (6-8 Hours). Performing repeated bending motion. Average manual dexterity for computer operation. Phone use for extended periods of time. If clinician, will be tasked to TDY internally for minimum two weeks, maximum 30 days annually to assist with field operations
Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Minimum of: Master of Science in a health care related field with a minimum of 3 years of program or project management experience. Minimum 2 years of supervisory or team lead experience. Certified Project Management Professional (PMP) from the Project Management Institute and/or Federal Acquisition Certification for Program and Project Managers (FAC-P/PM). FAC-P/PM Level III required within three years of hiring. Knowledge of contract management; COR Level III preferred Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information. Knowledge of regulations and standards as it pertains to Occupational Safety and Health Administration (OSHA), American Correctional Association (ACA), National Commission Correctional Health Care (NCCHC), Joint Commission, Food and Drug Administration (FDA), and other regulating agencies in the developing, storing and communication of medical information. Knowledge of program policies and guidelines, and operating procedures relating to medical information. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency. Knowledge of organizations and responsibilities of all levels of government operations for medical information communication. Ability to provide input for responses to congressional inquiries and to effectively communicate. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues.
Additional information
This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director (DAD) of Administration. The incumbent serves as the supervisory lead for the Portfolio Management Office (PMO) for the ICE Health Service Corps (IHSC) and reports directly to the Chief of the Technology Management Section (TMS). This is a supervisory position.
The PMO supervisory lead is responsible for the management and/or oversight of IHSC project functions, processes, and initiatives. In addition, the PMO supervisory lead will perform all assigned responsibilities either as the lead or in coordination with the other IHSC program areas.
IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 20 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities. The ICE detainee population is approximately 34,000 detainees on a daily basis, with an average length of stay of approximately 30 days, and over 400,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.
DHS SUPERVISORY CONTROLS: DHS ICE ERO HHS SUPERVISORY CONTROLS: DHHS USPHS CC SUPERVISORY CONTROLS:
The PMO Supervisory Lead works under the supervision of the Chief of the Technology Management Section.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:
U. S. Public Health Service Officers - Cover Letter/Letter of Interest. Please include location preference here.
- Degrees. (Place under "Diploma/GED")
- Professional license. (If applicable)
- Additional professional certificates. (If applicable)
- Three professional references. (i.e., name, title and contact information)
- Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
- *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
- A copy of your current Service Remaining Requirements Agreement.
- Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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