Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Summary
As a Fragrance Team Leader your focus is to drive sales and service the customer across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.
What we can offer you - An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- Paid Time Off
- Fully-Funded education benefits - may include 100% of tuition, books, and fees
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
What you will do - Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales.
- Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience
- Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan
- Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
- Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance
- Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items
- Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back
- Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
- Build brand loyalty through engaging customers in our rewards program
- Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning
- Remain up to date on product knowledge by attending virtual and in-person training from designated brands
- Merchandise new receipts, process damages, testers and select merchandise to return to vendors
- Adhere to safety and hygiene standards; comply with asset protection control procedures
Skills You Will Need - Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
- Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
- Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
- Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.
- Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
- Collaboration: Partnership with the total Beauty team to drive line sales and deliver the customer experience
Who you are - Leads by example and motivates team to reach goals
- Inspires customers to buy and help them look and feel beautiful and confident.
- Enthusiastic about the beauty industry and have the skills to provide outstanding customer service
- Possess a passion and a business-minded attitude to succeed in a performance-based work environment
- Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand
- Able to resolve customer problems in a constructive and forward-looking manner
- Manage multiple tasks at once in a fast-paced environment
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- 1 to 2 years of relevant work experience
Essential Physical Requirements - Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
- Lifting and moving items weighing up to 25 lbs.
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy and ideas to the Macy's team - Apply Today!
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