Field Service Engr II
Las Vegas, NV
| Employer: | Honeywell |
| Category: | Customer Service |
Description | |
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Innovate to solve the world's most important challenges As a Field Service Engineer - Fire/Security here at Honeywell, you will be the technical expert and guide in field service operations for fire and security systems. You will have the opportunity to work on complex projects, providing technical expertise and facilitating to ensure successful implementation and customer satisfaction. Your problem-solving skills will be put to the test as you troubleshoot and resolve technical issues, both remotely and on-site. You will report directly to our Field Service Manager and you will work out of our 1 location on a hybrid work schedule. In this role, you will impact the safety and security of our customers by ensuring the proper functioning and maintenance of fire and security systems. You will play a crucial role in protecting lives and property by providing timely and effective technical facilitation. KEY RESPONSIBILITIES • Provide technical expertise and facilitation for field service operations of fire and security systems • Guide and execute complex field service projects, ensuring successful implementation and customer satisfaction • Troubleshoot and resolve technical issues, both remotely and on-site • Work with cross-functional teams to develop and implement solutions for customer needs • Conduct training sessions for field service technicians and customers • Stay updated with industry trends and advancements, and provide recommendations for improvement • Ensure compliance with company policies, procedures, and regulatory requirements YOU MUST HAVE • Minimum of 3 years of proven experience in field service engineering, with a focus on fire and security systems • NICET 1 or 2 (National Institute for Certification in Engineering Technologies) certification in Fire Alarm Systems or Security Systems • Strong technical knowledge and expertise in fire and security systems • Excellent problem-solving and troubleshooting skills • Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders • Experience in project management and execution • Strong customer focus and ability to build and maintain relationships WE VALUE • Bachelor's degree in Engineering or a related field • Experience with Honeywell fire and security systems • Knowledge of relevant codes and standards (NFPA, UL, etc.) • Strong guidance and mentoring skills • Ability to work self-reliantly and make sound choices • Continuous learning mindset and willingness to stay updated with industry advancements • Excellent communication and people-oriented skills • Results-oriented approach and ability to drive projects to successful completion • Strong problem-solving and thoughtful abilities BENEFITS OF WORKING FOR HONEYWELL • Benefits - Medical, Vision, Dental, Mental Health • Paid Vacation • 401k Plan/Retirement Benefits (as per regional policy) • Career Growth • Professional Development Additional Information
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. | |