Sr. Analyst - Digital Commerce Web Analytics

Chicago, IL

Employer:

Description

Job Summary:

Works cross-functionally to serve as a subject matter expert in reporting, tools and analytics associated with the Walgreens.com customer funnel. The Sr. Analyst will analyze metrics including but not limited to: traffic patterns, funnel conversion, content and product performance, AB testing results, and synthesize quantitative data to drive business results and improve the customer experience. This position will help translate customer funnel data to estimated financial impact. Additionally, this position would lead data sharing and dashboard creation to stakeholders of varying levels and expertise across the company.

Job Responsibilities:

Uses customer funnel data and web analytics to create business cases and measure success for business activities to support Digital Transformation roadmap
Responsible for delivering analytical insights that drive Walgreens.com Retail performance KPIs
Reviews reports and metrics to identify opportunities to grow and optimize results. Monitors performance against objectives, uncovers root causes, and provides actionable insights and recommendations.
Creates dashboards and scorecards to assist stakeholders in monitoring the digital business
Measures efficacy of website testing and targeting activities through customer funnel analysis
Supports presentation of deliverables and analyses to key internal stakeholders
Contributes to best practices, methodology and tools and seeks to improve deliverables in order to maintain alignment with business needs.
Collaborates cross-functionally to accomplish activities. Interacts with internal and external peers and makes tactical and strategic recommendations to key stakeholders based on historical data and/or current trends.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients' care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

Basic Qualifications

Bachelor's degree and at least 1 year experience in one or more of the following areas: strategy, consulting, merchandising, finance, operations, or marketing. OR High School/GED and at least 4 years' experience in one or more of the following areas: strategy, consulting, merchandising, finance, or marketing.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience with MS Office Suite.
Experience with Adobe Analytics
Willing to travel up to 5% of the time for business purposes (within state and out of state).

Preferred Qualifications

Bachelor's degree in economics, supply chain, finance, marketing, or business.
Experience working in Digital CX or Product Management function
Experience working with P&L concepts - revenue, cogs, gross profit margin, operating expenses and income.

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range$79300 - $127000 / Salaried

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