Clinical Response Specialist - PRN

All Cities

Employer:

Description

You're experienced, talented, and motivated. You have the discipline, and you want to invest it in an opportunity that will invest in you. You want to add more meaning to the work you do every day.

At Eating Recovery Center and Pathlight Mood and Anxiety Center, our mission lights the way for your passion.

Who we are:

With over 30 locations throughout the U.S. and treatment options available virtually, ERC Pathlight meets patients where they're at to offer innovative, compassionate and comprehensive treatment for eating disorders, as well as mood, anxiety and trauma-related disorders.

We were founded in 2008 by pre-eminent psychiatrists and treat 6,000+ patients per year. With the critical need for mental health care and eating disorder treatment, especially during the Covid-19 pandemic, we're looking for passionate and qualified professionals who will live out our mission to help save the lives of our patients.

What you'll be doing:

We are looking for a Clinical Response Specialist I (PRN) who is the front door for ERC Pathlight, inviting patients into a community consisting of a full continuum of care that provides expert behavioral health and medical treatment in an environment of compassion, competence, collaboration, and integrity. This role will help to manage calls and correspondence on a national level by completing brief intake screens that demonstrate sharp clinical knowledge and skills, all while providing excellent customer service to patients, families, and providers seeking care with ERC Pathlight. The Clinical Response Specialist I (PRN) role will work on an as-needed basis with a flexible schedule; you must provide a minimum of 20hrs availability monthly to include 2 weekend days; open availability strongly preferred. Shifts may be scheduled on any day of the week, ranging between 6am and 10pm MT.

To better understand our mission, watch the video below:

https://youtu.be/c_AZRH24wEk

We are seeking skilled individuals who want to join our team:

In saving, strengthening, and supporting patients and their families
In believing that it is not about the eating disorder, it is about lasting recovery
In practicing the belief that quality care is driven by quality people
In helping restore healthy lives

Essential Duties and Responsibilities:

Respond to clinical inquiries in a validating, timely, inclusive and comforting fashion.
Present Eating Recovery Center program information in a comprehensive and welcoming manner.
Collect complete information regarding the inquiry, including clinical, professional collaboration and insurance.
Demonstrate detail-oriented work through the necessary documentation, communication and coordination of admission to the ERC Pathlight community.

Education and/or Experience:

Bachelor's degree highly preferred.
1+ year of role-specific relevant experience in eating disorders treatment and admissions required.
Superb customer service skills.
Knowledge of phone systems.
Advanced computer knowledge with Microsoft Office Suite required.

What's in it for you:

Every role at ERC Pathlight is essential to delivering the high-quality care we promise to our patients. This means that from day one, we're here to support your role whether that means collaborating on monthly/quarterly goals, introducing you to mentors you can learn from, connecting you to continuing education resources and supplying you with the tools needed to not only excel but achieve measurable growth.

What we offer:

Healthy organizations value the mental wellness of their teams, and we understand that the professionals who work for us are not immune to their own mental health conditions. In the same way we observe and guide our patients, we take the same consideration for our employees when building our benefits packages and healthcare offerings. We offer competitive pay, comprehensive benefit plans, Generous Paid Time Off, 401(K) with company match and tuition reimbursement.

The range provided is for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $23-29 per hour dependent on qualifications and experience.

Back