IT Specialist (INET)
Oakland, CA
| Employer: | FEMA - Federal Emergency Management Agency |
| Job Type: | Full Time |
Description | |
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Summary The ideal candidate must have experience managing SharePoint sites, user access, permissions, configuring SharePoint platforms, and resolving issues with software performance. Duties \u003Cp\u003E\u003Cstrong\u003EWhat will I do in this position if hired?\u003C/strong\u003E\u003Cbr\u003E\u003Cbr\u003EIn this IT Specialist (INET) position, you will serve as a SharePoint Administrator, assisting with future enhancements, service updates, and best practices for maintaining environments. \u003Cbr\u003E\u003Cbr\u003ETypical assignments include:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAssisting with customization and optimization of SharePoint Online sites, incorporating modern web techniques, as well as analyzing system requirements and supporting the redefining and translating of requirements into application models.\u003C/li\u003E\u003Cli\u003EAdministering the design, management, and improvement of the SharePoint Portal, Blackboard instance, and other websites.\u003C/li\u003E\u003Cli\u003ETroubleshooting existing workflows configured using SharePoint Designer (SPD) or Power Automate; and transitioning all existing SPD workflows into Power Automate or other appropriate solution.\u003C/li\u003E\u003Cli\u003EDeveloping standard operating procedures, process flows, user guides, and other training material for office solutions; and providing individual and group training for multiple learning levels.\u003C/li\u003E\u003Cli\u003ESupporting the enhancement and maintenance of existing SPO sites including, ensuring consistent look and feel; monitoring user feedback and identifying follow-up activities/resolution; and developing improvements/additions to increase usability and site adoption.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWhat else do I need to know? \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EAt FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. \u003C/strong\u003EEvery FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee\u0027s official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EThis announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). \u003C/strong\u003ECORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the \u003Ca href=\u0022https://www.fema.gov/disasters/stafford-act\u0022\u003ERobert T. Stafford Act\u003C/a\u003E and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.\u003Cbr\u003E\u003Cbr\u003E\u003Cstrong\u003EThis position will be hired into a temporary 4 year, excepted service appointment\u003C/strong\u003E. Appointments may be renewed based on workload, funding, and supervisory approval.\u003Cbr\u003E\u003Cbr\u003E\u003Cstrong\u003EFEMA is committed to ensuring that its workforce reflects the diversity of the nation.\u003C/strong\u003E At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA\u0027s ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit \u003Ca href=\u0022http://www.fema.gov/\u0022\u003Ewww.fema.gov\u003C/a\u003E.\u003C/p\u003E Requirements \u003Cp\u003E\u003Cstrong\u003EExperience\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EExperience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate\u003C/p\u003E\u003Cp\u003E\u003Cem\u003EGS-5 through GS-15 (or equivalent):\u003C/em\u003E For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.\u003C/p\u003E\u003Col\u003E\u003Cli\u003E\u003Cstrong\u003EAttention to Detail\u003C/strong\u003E - Is thorough when performing work and conscientious about attending to detail.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003ECustomer Service\u003C/strong\u003E - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EOral Communication\u003C/strong\u003E - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EProblem Solving\u003C/strong\u003E - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003E\u003Cbr\u003E\u003Cstrong\u003EAll qualifications and eligibility requirements must be met by the closing date of the announcement.\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ETo qualify for this IT Specialist (INET) position at the IC-12 level, you must possess one full year of specialized experience equivalent to at least the IC-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:\u003C/p\u003E\u003Col\u003E\u003Cli\u003E\u003Cstrong\u003EAnalyzing systems to recommend resolutions or develop new methods; \u003Cem\u003Eand\u003C/em\u003E\u003C/strong\u003E\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EDeveloping and/or implementing website designs or functions, such as home pages or portal designs; \u003Cem\u003Eand\u003C/em\u003E\u003C/strong\u003E\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EProviding guidance to stakeholders on operating systems software, such as Commercial off-the-self software.\u003C/strong\u003E\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003E\u003Cstrong\u003EPlease read the following important information to ensure we have everything we need to consider your application:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EDo not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.\u003C/li\u003E\u003Cli\u003EPlease limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications.\u003C/li\u003E\u003Cli\u003EYour resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EAre you qualifying based on your work experience? \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003EQualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. \u003C/strong\u003ETo ensure all of the essential information is in your resume, we encourage you to use the \u003Ca href=\u0022https://www.usajobs.gov/Help/how-to/account/documents/resume/build/\u0022\u003EUSAJOBS online Resume Builder\u003C/a\u003E. If you choose to use your own resume, it must contain the following information \u003Cstrong\u003Eorganized by\u003C/strong\u003E \u003Cstrong\u003Eexperience/position\u003C/strong\u003E: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EAre you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? \u003C/strong\u003ETo accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.\u003C/li\u003E\u003Cli\u003EDetermining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found \u0022not qualified.\u0022\u003C/li\u003E\u003Cli\u003EExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.\u003C/li\u003E\u003Cli\u003EFor additional information on crediting experience and/or education, please reference the OPM \u003Ca href=\u0022https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/\u0022 rel=\u0022noreferrer\u0022\u003EGeneral Schedule Qualification Standards\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E | |