Information Technology Specialist (SYSADMIN)
Washington, WA
| Employer: | FEMA - Federal Emergency Management Agency |
| Job Type: | Full Time |
Description | |
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Summary \u003Cp\u003EThe ideal candidate will have experience at the Tier II and Tier III level for enterprise IT administration with technical and troubleshooting skills, including Windows configuration, deployment, patching, system administration, vulnerability mitigation, documentation, and utilizing ticketing system to track work efforts. Ideal candidates possess knowledge of enterprise management and monitoring tools to keep IT systems operational and updated.\u003C/p\u003E Duties \u003Cp\u003E\u003Cstrong\u003EWhat will I do in this position if hired? \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThis position is located in the Office of the Chief Information Officer, Operations, Operations \u0026 Services, Data Network Services, Video Operations, Video HQ. Typical assignments include:\u003Cbr\u003E- Providing Subject Matter Expertise (SME) working in a team of contractors and government specialist supporting video collaboration hardware and software, Windows, InTune, Microsoft Teams Rooms, Zoom, Google, VTC, etc. for end users.\u003Cbr\u003E- Maintaining customer and vendor relationships, providing technical implementation, integrating systems, applications, documentation, and services to support video collaboration enterprise tools and systems.\u003Cbr\u003E- Providing level II and III technical support, coordinating with other FEMA SMEs, vendors, manufacturers for configuration, deployment, patching, security updates, problem resolution before, during and after installation.\u003Cbr\u003E- Determining problem resolution and making recommendations to resolve Information Technology issues and requirements, updating documentation and ticketing.\u003Cbr\u003E- Operating, identifying, and resolving technical hardware and software issues.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EWhat else do I need to know? \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EAt FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. \u003C/strong\u003EEvery FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee\u0027s official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EFEMA is committed to ensuring that its workforce reflects the diversity of the nation.\u003C/strong\u003E At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA\u0027s ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit \u003Ca href=\u0022http://www.fema.gov/\u0022\u003Ewww.fema.gov\u003C/a\u003E.\u003C/p\u003E Requirements \u003Cp\u003E\u003Cstrong\u003EThe qualification requirements listed below must be met by the closing date of this announcement.\u003C/strong\u003E\u003Cbr\u003E\u003Cbr\u003ETo qualify for this position at the GS-13 level, you must possess one full year of specialized experience equivalent to at least the GS-12 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EUsing monitoring tools to keep IT systems or applications updated and secure; and\u003C/li\u003E\u003Cli\u003ECoordinating technical support using ticketing or reporting systems (examples may include, Service Now, Remedy, Jira, Confluence); and\u003C/li\u003E\u003Cli\u003EProviding technical and customer support to users or organizational leaders.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EIn addition to the above specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EFor all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.\u003C/p\u003E\u003Col\u003E\u003Cli\u003E\u003Cstrong\u003EAttention to Detail\u003C/strong\u003E - Is thorough when performing work and conscientious about attending to detail.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003ECustomer Service\u003C/strong\u003E - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EOral Communication\u003C/strong\u003E - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003EProblem Solving\u003C/strong\u003E - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003E\u003Cstrong\u003EPlease read the following important information to ensure we have everything we need to consider your application:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EDo not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EPlease limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EYour resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EAre you qualifying based on your work experience? \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003EQualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. \u003C/strong\u003ETo ensure all of the essential information is in your resume, we encourage you to use the \u003Ca href=\u0022https://www.usajobs.gov/Help/how-to/account/documents/resume/build/\u0022\u003EUSAJOBS online Resume Builder\u003C/a\u003E. If you choose to use your own resume, it must contain the following information \u003Cstrong\u003Eorganized by\u003C/strong\u003E \u003Cstrong\u003Eexperience/position\u003C/strong\u003E: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). \u003Cstrong\u003EFederal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level. \u003C/strong\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003EAre you a current or former FEMA Reservist/Disaster Assistance Employee (DAE) employee? \u003C/strong\u003ETo accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EDetermining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found \u0022not qualified.\u0022\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003EFor additional information on crediting experience and/or education, please reference the OPM \u003Ca href=\u0022https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/\u0022 rel=\u0022noreferrer\u0022\u003EGeneral Schedule Qualification Standards\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E | |