Principal Product Manager, Contact Center Metrics
Remote
| Employer: | Genesys |
| Category: |
Information Technology
Sales Marketing |
| Job Type: | Full Time |
Description | |
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is a global leader in customer experience (CX), empowering organizations to deliver seamless, personalized interactions. At the core of our innovation is the Event Data Platform, enabling real-time analytics and AI-driven insights that transform how businesses engage with their customers. By integrating a data lakehouse with a customer profile function, we unify diverse data sources to deliver smarter business outcomes. The Role We are seeking a Principal Product Manager - Analytics Insights to design, manage, and evolve a modern metrics layer that powers actionable insights across Genesys Cloud. This role is pivotal in shaping how businesses measure and optimize their operations, integrating new digital channels and AI copilots into metrics frameworks. You will own the strategy for maintaining and organizing metrics, ensuring accuracy, relevance, and scalability, while helping customers quantify ROI and uncover opportunities for optimization across their business. Key Responsibilities
What We're Looking For
Why Genesys? Join us to redefine what's possible in customer experience. At Genesys, you'll work on cutting-edge solutions, collaborate with exceptional teams, and make a real impact for businesses worldwide. We offer:
Apply today and lead the way in shaping modern analytics and insights at Genesys. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $180,000.00 - $334,400.00 Benefits:
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. | |