Inside Sales Representative - Northborough, MA
Northborough, MA
| Employer: | Renewal by Andersen |
| Category: | Customer Service |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We're committed to helping you realize your potential and exceed our homeowners' expectations. Top-to-bottom expertise Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their "forever homes." A legacy of innovation Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right. Job Details - Responsibilities - Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. - Identify customers unique home situations. - Schedule appointments for our Sales Consultants to go out to price and sell the job. - Communicate effectively, actively listen, and show empathy as the first point of contact with our customer. - Provide world-class customer service with the methodology, resources and dedicated coaches we provide to guide you to success. Qualifications - 1 year of customer service experience required. - Call center experience a plus. - Weekend availability required (we offer shift differential pay!). - Excellent oral and written communication skills. - Ability to work in a fast-paced environment while multitasking. - Strong interpersonal skills, including empathetic listening and warm communication style. - A drive to meet metrics and ability to accept constructive feedback. Benefits - Medical, Dental, and Vision Insurance - Teammate Assistance Plan - Tuition Reimbursement - 401k with 50% match up to 6% of your annual pay - Paid Time Off - Company Paid Holidays - Paid Volunteer Time - And more! Pay: $50,000 - $60,000 a year Compensation is a combination of base pay + bonuses. Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. | |