General Manager (Bilingual)
Kansas City, MO
| Employer: | Community Choice Financial Family of Brands |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Overview As a Bilingual General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white-glove experience our customers expect. You will coach, develop, and lead your team to reach Company objectives and serve as the trusted face of the store, helping to build brand recognition and drive business. Along the way, we'll provide you with a training and development program to help you move your career forward. Essential Responsibilities Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports. Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train Team Members on various performance reports. Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events. Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planograms and ensuring seasonal and/or promotional marketing materials are displayed properly. Utilize personal vehicle to complete bank deposits and other Company business throughout the workday. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*. *Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Minimum Qualifications
Our Benefits Include**:
About Us TitleMax® is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 900 locations spanning 14 states. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer. | |