Customer Care Specialist - Tempe, AZ
Tempe, AZ
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
|
Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details - Responsibilities - Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns, providing consistently excellent customer experience. - Manage back-end aspects of projects to ensure first time completion within provided timelines. - Close out projects with customers by next business day upon completion to collect feedback for recognition or improvement. - Based on this feedback, relay customer information as needed to other departments involved while following up on the customer's behalf. Provide feedback to sales and production management as needed. - Solicit online reviews from customers using, but not limited to, closeout calls, survey results, etc. via phone conversations and email. - Scan service orders and confirmation into the correct customer's electronic file. - Other duties as assigned. Qualifications - Customer Service experience or equivalent knowledge and skills. - Experience in a sales environment with a background in securing repeat/referral business with the proven ability to build rapport. - BA/BS degree or equivalent job experience is required. Customer Relations/Business Management background is preferred. - Proficient in MS Office Suite, Excel, email, PCS, iPad functions and any other basic computer functions. - Excellent communication and organizational skills to follow through with customer resolution. Benefits - Medical, Dental, and Vision Insurance - Teammate Assistance Plan - Tuition Reimbursement - 401k with 50% match up to 6% of your annual pay - Paid Time Off - Company Paid Holidays - Paid Volunteer Time - And more! Pay: $22/hr Base pay + Performance based bonus Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. | |