Customer Support Representative - Northborough, MA
Northborough, MA
| Employer: | Renewal by Andersen |
| Category: | Management |
| Job Type: | Full Time |
Description | |
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Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support. Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process. A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing. Job Details - This role will report to our office in Northborough, MA. Responsibilities - Make outbound calls to customers using company-provided methodology - Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy - Enter all information from the conversation into Enabled swiftly and accurately - Partner with Inside Sales Director and local Production teams for questions or escalated customer situations - Remain consistent by keeping up with all open jobs that are scheduled to be called in real time - Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior - Attend weekly team meeting - Other job duties as assigned Qualifications - Excellent oral and written communication skills. - Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance. - Ability to work independently and as an active team member. - Flexibility and demonstrated ability to adapt well in a changing environment. - Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge. - 1 year customer service experience required - High School Diploma or equivalent preferred - Benefits - Medical, Dental, and Vision Insurance - Teammate Assistance Plan - Tuition Reimbursement - 401k with 50% match up to 6% of your annual pay - Paid Time Off - Company Paid Holidays - Paid Volunteer Time - And more! Pay: $19 an hour Base hourly + Performance based bonus to be paid out weekly. Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. | |