Contact & Command Center Associate

Remote

Employer:	Whataburger
Category:	General Business
Job Type:	Full Time
Description
Welcome to Whataburger Careers! The Contact Center and Command Center Analyst is responsible for providing end user support for functional and technical issues. The Analyst demonstrates up-to-date knowledge on systems, software, hardware, IT networks, and emergency management protocols and Standard Operating Procedures (SOPs). They ensure timely completion of service tickets as well as troubleshoot standard technology and IT issues. Total Rewards: Competitive Weekly Pay Bonus Program with 250% Upside Potential Performance for Pay Program - Eligibility to Receive a Pay Increase Once a Year, Based on Performance Opportunities for Career Development and Growth Healthcare and Life Insurance Benefits Paid Time Off - 5 Weeks on Day 1 Flex Weeks - Remote Work Arrangement Paid Corporate Holidays 401(k) Savings Plan with a Competitive Company Match Paid Parental Leave - Subject to Eligibility Requirements Short-Term Disability Long-Term Disability Scholarship Program - You and Your Dependents are Eligible! Whataburger Family Foundation (Hardship Grant Assistance) Discounted Meals For You and a Guest Wireless Service Discounts Computer & Software Discounts Fitness / Gym Discounts Awards and Recognition For All You Do Retirement Celebration Program Responsibilities: Serves as the first point of contact for Restaurant Operators and Above-Store Support who call/email the contact center. Provides customer support by handling inbound and outbound calls, emails, and chats. Tracks and provides metrics/data to management for reporting/dashboard. Analyzes customer issues to identify trends and make recommendations to improve customer satisfaction and reduce call volume. Resolves tickets and inquiries in a timely manner. Works with other team members to ensure that established customer Service Level Agreements (SLAs) are met. Escalates tasks to the appropriate internal team /department for case resolution as needed. Key Skills: Call Center Operations Restaurant Operations Point-of-Sale (POS) Systems Data Analysis Customer Service Communication Preferred: High school diploma/GED equivalent or equivalent work experience. 2+ years of Human Resources Customer Service administration work experience preferred. 300 Concord Plaza Dr San Antonio TX 78216-6903

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Contact & Command Center Associate

Remote

Description