Sr Field Service Supervisor

Albany, NY

Employer:	Honeywell
Category:	Customer Service
Description
Innovate to solve the world's most important challenges The Honeywell Building Solutions East region service organization seeks a Field Service Supervisor to oversee the team supporting a key customer, the Office of General Services, New York State, based in Albany NY. This is a hands-on role pivotal in the successful delivery of services to OGS and other State agencies in and around the capital district and New York state. You will apply your leadership skills to drive team performance and customer service delivery levels. You will ensure engagement in new opportunities for market penetration, team deployment and sales growth through close collaboration with the dedicated account manager. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve reporting procedures and collaborate with the district Senior FSS on financial results, targets and budgets and administer the New York State purchasing contract. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as mentor to train and develop future leaders. Key Responsibilities: Supervise team activities and performance while maintaining hands on delivery activities Develop team and team members Identify opportunities for operational improvement through performance and business growth Assign and supervise service, spot and project work Collect, reconcile and report operational metrics to the SFSS and the customer liaison The annual base salary range for this position is $84,800 - $105,900. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. YOU MUST HAVE: Technical certificate in the electrical, controls or IT related field or 5 years of experience working in HVAC, fire alarm and/or security systems domain. 2 years of contract or project experience including financial oversight. Excellent communication skills with customers, leadership and peers. WE VALUE: Bachelors or Advanced degree. Previous sales or customer success experience. Demonstrated ability to influence at varying levels across the organization. Demonstrated ability to operate independently and collaborate with key stakeholders. Ability to use experience to appropriately apply the established standards. Demonstrated ability to effectively lead and develop a team. BENEFITS OF WORKING FOR HONEYWELL Benefits - Medical, Vision, Dental, Mental Health Paid Vacation 401k Plan/Retirement Benefits (as per regional policy) Career Growth Professional Development Additional Information JOB ID: HRD252442 Category: Customer Experience Relocation Tier: Not Applicable Security Clearance: Aviation Authority (FAA for US): Band: 03 Referral Bonus: 3000 Requisition Type: Standard Requisition US Citizenship: FLSA Statement: FLSA CODE: Exempt Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Sr Field Service Supervisor

Albany, NY

Description