City Homelessness Response Coordinator
Bloomington, IN
| Employer: | City of Bloomington |
| Category: | Legal |
| Job Type: | Full Time |
Description | |
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We are seeking a dedicated and detail-oriented City Homelessness Response Coordinator to manage internal operations related to homelessness response initiatives within the Office of the Mayor. Strong project management skills and a proactive approach are essential for success in this role. Incumbent manages internal operations related to homeless response initiatives. Incumbent ensures effective communication within the City team regarding camp status and community needs, tracks urgent issues, and follows up on action steps and commitments with the City team and service providers. Incumbent also handles public inquiries and creates resources to keep the community informed about the City's response. The City is currently in the process of implementing a new salary structure. Depending on the progress of this implementation, the salary offered to the selected candidate may be higher than the amount currently posted. However, the candidate will not be offered a salary lower than the posted amount for this position. This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation: Essential (primary) Ensures clear and timely communication within the City team and with service providers about camp status, community needs, and ongoing issues that require attention. Responds to public emails and inquiries related to homelessness, providing accurate information about the City's response and resources available to the community. Creates and maintains informational resources for the public that outline the City's efforts and response strategies regarding homelessness, ensuring transparency and community engagement. Monitors, documents, and manages urgent issues related to homelessness, coordinating timely and appropriate responses. Follows up with internal and external partners, service providers, and stakeholders to ensure accountability to commitments and outcomes. Maintains accurate records of issues, responses, and community interactions. Prepares reports and presentations on the progress of initiatives to support data-driven decision-making. Fosters a collaborative environment by working closely with team members and City departments to ensure effective communication and resource allocation. Assesses the effectiveness of current response strategies and recommends improvements based on project outcomes, team feedback, and best practices in homelessness response. Keeps up to date with local, state, and federal regulations and best practices regarding homelessness and community resources. Non-Essential (secondary) Serves as the Mayor's representative on various City and community committees, as necessary. Assists in execution of Office of the Mayor events and greets special visitors. Provides overflow staffing support for front desk and Office of the Mayor correspondence. Performs related and all requested duties as assigned. Bachelor's degree in social work, public administration, community development, or a related field or equivalent knowledge, skills, and abilities to perform the essential duties of the position . Minimum of 2 years of experience in program, project, or team management, preferably within social services or community initiatives focused on homelessness. Experience in interdepartmental team management is preferred. Demonstrated understanding of key issues related to homelessness, including available resources, best practices, and community needs. Demonstrated organizational skills and the ability to manage multiple priorities and tasks effectively. Demonstrated excellence in communication and interpersonal skills, with a collaborative mindset. Ability to work independently, demonstrating initiative and sound judgment. Proficient in project management software and tools. Difficulty of Work Incumbent performs duties in a modern office environment with no unusual physical demands. Incumbents' work schedule may include evening and weekend events. Duties require the incumbent to act as the representative of the Mayor and maintain a high level of decorum, often in the face of escalated complaints. Personal Work Relationships Incumbent maintains frequent contact with Mayor, Deputy Mayor, department staff, other City employees, service providers to homeless individuals, and members of the general public for a variety of purposes including coordinating department and service provider activities, ensuring follow through on commitments, gathering data on progress on initiatives, explaining or interpreting City policies, and responding to complaints and questions. | |