Information Technology Intern
Carlisle, PA
| Employer: | Carlisle Companies |
Description | |
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Description This IT internship will play a pivotal role in enhancing our organization's knowledge management capabilities. The intern will collaborate with various IT teams to gather, curate, and maintain a comprehensive knowledge base, ensuring that our internal teams have access to up-to-date information and resources. Duties and Responsibilities: Knowledge Base Content Creation: Research and gather information from subject matter experts to create new knowledge base articles on a wide range of IT topics. Article Editing and Maintenance: Review and update existing knowledge base articles to ensure accuracy, relevance, and consistency with current best practices and procedures. Collaboration with IT Teams: Work closely with IT teams to identify knowledge gaps, gather feedback on existing content, and ensure that the knowledge base aligns with organizational needs and priorities. Subject Matter Expert Interviews: Conduct interviews with subject matter experts to gather in-depth information on specific IT topics and translate complex technical concepts into clear and understandable language. Knowledge Base Organization and Categorization: Assist in organizing and categorizing knowledge base articles to facilitate efficient retrieval and navigation. Qualification: Excellent Written and Verbal Communication Skills: Ability to effectively convey technical information to a diverse audience, both verbally and in writing. Advanced IT Skills: Strong understanding of various IT technologies, systems, and processes. Attention to Detail: Meticulous approach to data entry and information management. Problem-Solving Skills: Ability to analyze complex problems and identify effective solutions. Teamwork and Collaboration: Experience working effectively in a team environment and building positive relationships with colleagues. | |