OVERVIEW
Alera Group is looking for a Desktop Services Technician. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
RESPONSIBILITIES
- Assist users with technology needs across hardware, software, licensing, network connectivity, mobile device management, and other endpoint aspects throughout the equipment lifecycle.
- Diagnose and resolve hardware and software issues onsite, remotely, and via phone, leveraging ITSM ticketing systems to manage and track support requests.
- Image, deploy, ship, and configure equipment for users, ensuring proper setup and functionality. Perform warranty work and troubleshoot endpoint issues for both corporate and remote users.
- Utilize inventory and endpoint management systems for hardware/software tracking, Anti-Virus/Anti-Malware management, and reporting. Maintain an up-to-date CMDB and oversee IT asset lifecycle activities, including deployment, upgrades, and disposals.
- Ensure systems remain secure and up-to-date with the latest operating systems, updates, third-party software, and configurations.
- Purchase technology equipment, software, and supplies from approved vendors, ensuring compliance with software licensing and maintaining a robust desktop environment.
- Create and update knowledgebase articles and workstation management processes while staying informed on system updates and changes. Provide flexible support as needed.
- Ability to work a hybrid schedule commuting to our Deerfield, IL office.
QUALIFICATIONS
- 1+ years of relevant experience.
- HDI SCA or CSR, Network+, A+, CompTIA, MS Endpoint Administrator certifications, preferred.
- Basic experience in troubleshooting and resolving issues related to IT Support, PC hardware, Windows OS, Mac OS, communication, and third-party applications on Windows systems-related issues in an enterprise environment.
- Basic experience with setting up and maintaining AV/conference rooms.
- Basic experience and knowledge in the use of Office 365, Defender, Microsoft Active Directory, third-party software deployments and patching, Microsoft updates, VPN, Antivirus, Intune, AutoPilot, SCCM, and remote PC management.
- Basic understanding of Network connectivity, DHCP and DNS.
- Ability to effectively use ITSM, inventory, and computer management.
BENEFITS
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
Salary range is $50K to $65K.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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