OVERVIEW
Alera Group is hiring a Benefit Technology Analyst to join our team! This is a remote opportunity.
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This position requires a deadline-driven professional with strong communication skills, computer savvy, and experience in HRIS technology, such as Employee Navigator and Ease. Benefits administration and/or experience with a benefits brokerage firm preferred. This position must be self-disciplined enough to work without direct supervision, detail-oriented, great with time management, able to handle a fast-paced work environment, and enjoy working as a member of a team. Comfortable with face-to-face meetings, presentations, and demos to clients.
RESPONSIBILITIES
Essential Job Functions:
- Position manages the day-to-day tasks required for building, launching, administering, and maintaining a client Benefits Administration technology platform, such as Employee Navigator and Ease. S/he develops and maintains best practices related to delivering a client friendly experience based upon the Alera way, which will include kick-off meetings, checklists, client-facing tools and templates.
Specific Duties & Responsibilities:
- Project management of all new benefit platform implementations & renewals
- Promote good Client/Broker Relationship throughout implementations by setting clear expectations, communicating regularly, etc.
- Manage all implementation documents including timeline
- Ensure all plans are built correctly, including executing testing and quality control procedures.
- Submit all file requests and manage follow-up with files submitted to vendor to build
- Demonstrate system/platform for prospects and clients
- Collect all necessary new implementation documentation and file documentation
- Communicate all file costs and any extra costs involved that were not previously communicated clearly and in a timely manner
- Enter data into computer systems, generate reports, archive electronic information appropriately, and other similar activities
- Oversee the work of other implementation coordinators assigned to the implementation
- Attend all administrative trainings for staff and external stakeholders as needed
- Attend and facilitate all implementation and/or renewal calls
- Attend all team calls and meetings
- Contribute to strategic processes and procedures of the team
- Manage all issues quickly and professionally
- Report all escalated issues to Team Lead and the Director of Benefit Support Services
- Manage handoff process from implementation/renewal to ongoing service teams
- Accountable for successful implementations & renewals
- Complete job-related training courses/seminars as needed
- Provide reporting updates to internal teams or management
- Other duties as assigned
QUALIFICATIONS
- Prior experience with HRIS/ben admin software. Employee Navigator required. Ease preferred
- High School diploma or GED, with a Bachelor's degree in a relevant topic preferred
- Minimum of 2 years of relevant work experience in HR, IT, benefits, or other applicable area
- Superior written and verbal communication skills coupled with great interpersonal and EQ skills
- Organized, creative, responsive problem-solver who thinks through all the possible outcomes before moving forward
- Solid knowledge of and experience with employee benefits and administration of Group benefit plans highly preferred
- Demonstrated success providing excellent customer service coupled with extreme attention to details and strong math skills
- Successfully prioritizes multiple projects simultaneously to meet tight deadlines
- Works well independently with minimal direction and also collaborates well on teams
- Superior computer savvy and good facility with MS Office suite (Word, Excel, PowerPoint, Outlook)
BENEFITS
This job is fully remote.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
Salary range is $55K to 75K per year.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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